Effects of e-government on service design as perceived by employees

Managing Service Quality

Volumn 18, Issue 5, 2008, Pages 457-478

  Åkesson, Maria ^a   Edvardsson, Bo ^a  

^a KARLSTAD UNIVERSITY   (Sweden)

Author keywords

Com munication technologies; Public administration; Public sector; Service delivery; Sweden

Indexed keywords

EID: 52249093125     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520810898839     Document Type: Article

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