Online purchasing of simple retail goods: The impact of e-service quality as provided by electronic commerce functionalities

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn , Issue , 2008, Pages

  Hadaya, Pierre ^a   Éthier, Jean ^b  

^a UNIVERSITÉ DU QUÉBEC À MONTRÉAL   (Canada)

^b UNIVERSITÉ DE SHERBROOKE   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

E-SERVICE QUALITY; WEB SITES;

BLOOD VESSEL PROSTHESES; COMMERCE; COMPUTER NETWORKS; ELECTRIC CONDUCTIVITY MEASUREMENT; ELECTRONIC COMMERCE; INDUSTRIAL ECONOMICS; INTERNET; LIFE CYCLE; MATHEMATICAL MODELS; PURCHASING; SALES; WORLD WIDE WEB;

CUSTOMER SATISFACTION;

EID: 51449101785     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2008.336     Document Type: Conference Paper

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