메뉴 건너뛰기




Volumn 7, Issue 1, 2007, Pages 59-74

A Marketing Approach to the Tourist Experience

Author keywords

Experiencescape; Marketing; Tourist experience

Indexed keywords


EID: 48549090986     PISSN: 15022250     EISSN: 15022269     Source Type: Journal    
DOI: 10.1080/15022250701231915     Document Type: Article
Times cited : (477)

References (80)
  • 1
    • 0000651224 scopus 로고
    • Souvenir-purchase behavior of women tourists
    • Anderson, L. & Littrell, M. A. (1995) Souvenir-purchase behavior of women tourists, Annals of Tourism Research, 22, pp. 328-348
    • (1995) Annals of Tourism Research , vol.22 , pp. 328-348
    • Anderson, L.1    Littrell, M.A.2
  • 2
    • 33846673218 scopus 로고    scopus 로고
    • The dining experience: Do restaurants satisfy customer needs?
    • Andersson, T. D. & Mossberg, L. (2004) The dining experience: Do restaurants satisfy customer needs? Food Service Technology, 4, pp. 171-177
    • (2004) Food Service Technology , vol.4 , pp. 171-177
    • Andersson, T.D.1    Mossberg, L.2
  • 3
    • 22544451629 scopus 로고    scopus 로고
    • Case study on tour guiding: Professionalism, issues and problems
    • Ap, J. & Wong, K. K. F. (2001) Case study on tour guiding: Professionalism, issues and problems, Tourism Management, 22, pp. 551-563
    • (2001) Tourism Management , vol.22 , pp. 551-563
    • Ap, J.1    Wong, K.2
  • 4
    • 6344234780 scopus 로고
    • River magic: Extraordinary experience and the extended service encounter
    • Arnould, E. & Price, L. (1993) River magic: Extraordinary experience and the extended service encounter, Journal of Consumer Research, 20, pp. 24-45
    • (1993) Journal of Consumer Research , vol.20 , pp. 24-45
    • Arnould, E.1    Price, L.2
  • 5
    • 0000464125 scopus 로고    scopus 로고
    • The local and the global: Exploring traits of homogeneity and heterogeneity in european food cultures
    • Askegard, S. & Madsen, T. K. (1998) The local and the global: Exploring traits of homogeneity and heterogeneity in European food cultures, International Business Review, 7, pp. 549-568
    • (1998) International Business Review , vol.7 , pp. 549-568
    • Askegard, S.1    Madsen, T.K.2
  • 6
    • 0031492752 scopus 로고    scopus 로고
    • Twisting servicescapes: Diversion of the physical environment in a reappropriation process
    • Aubert-Gamet, V. (1997) Twisting servicescapes: Diversion of the physical environment in a reappropriation process, International Journal of Service Industry Management, 8(1), pp. 26-41
    • (1997) International Journal of Service Industry Management , vol.8 , Issue.1 , pp. 26-41
    • Aubert-Gamet, V.1
  • 7
    • 0002705873 scopus 로고
    • The role of the environment in marketing services: The consumer perspective
    • J. Czepiel, C. Congram & J. Shanaham, Chicago: American Marketing Association
    • Baker, J. (1986) The role of the environment in marketing services: The consumer perspective. In: J. Czepiel, C. Congram & J. Shanaham (Eds), The Services Challenge: Integrating for Competitive Advantage, pp. 79-84 (Chicago: American Marketing Association)
    • (1986) The Services Challenge: Integrating for Competitive Advantage , pp. 79-84
    • Baker, J.1
  • 8
    • 0000486854 scopus 로고
    • Situational variables and consumer behaviour
    • Belk, R. (1975) Situational variables and consumer behaviour, Journal of Consumer Research, 2(3), pp. 157-164
    • (1975) Journal of Consumer Research , vol.2 , Issue.3 , pp. 157-164
    • Belk, R.1
  • 9
    • 0001926055 scopus 로고
    • Servicescapes: The impact of physical surroundings on customers and employees
    • Bitner, M. J. (1992) Servicescapes: The impact of physical surroundings on customers and employees, Journal of Marketing, 56, pp. 57-71
    • (1992) Journal of Marketing , vol.56 , pp. 57-71
    • Bitner, M.J.1
  • 10
    • 21844492054 scopus 로고
    • Critical service encounters: The employees’ viewpoint
    • Bitner, M. J., Booms, B. H. & Mohr, L. A. (1994) Critical service encounters: The employees’ viewpoint, Journal of Marketing, 58, pp. 95-106
    • (1994) Journal of Marketing , vol.58 , pp. 95-106
    • Bitner, M.J.1    Booms, B.H.2    Mohr, L.A.3
  • 11
    • 0034413963 scopus 로고    scopus 로고
    • Customer expectation dimensions of voice-to-voice service encounters: A scale-development study
    • Burgers, A., RuyterKo de, Keen, C. & Streukens, S. (2000) Customer expectation dimensions of voice-to-voice service encounters: A scale-development study, International Journal of Service Industry Management, 11, pp. 142-161
    • (2000) International Journal of Service Industry Management , vol.11 , pp. 142-161
    • Burgers, A.1    De, R.2    Keen, C.3    Streukens, S.4
  • 12
    • 0003971195 scopus 로고    scopus 로고
    • New York: Lawrence Erlbaum Associations)
    • Carlson, R. (1997) Experienced cognition (New York: Lawrence Erlbaum Associations)
    • (1997) Experienced Cognition
    • Carlson, R.1
  • 13
    • 0001150431 scopus 로고    scopus 로고
    • Motives of visitors attending festival events
    • Crompton, J. L. & McKay, S. L. (1997) Motives of visitors attending festival events, Annals of Tourism Research, 24, pp. 425-439
    • (1997) Annals of Tourism Research , vol.24 , pp. 425-439
    • Crompton, J.L.1    McKay, S.L.2
  • 15
    • 0013351663 scopus 로고    scopus 로고
    • Leading the tourist by the nose
    • G. M. S. Dann (Ed.), Wallingford: CABI Publishing
    • Dann, G. M. S. & Jacobsen, J. K. S. (2002) Leading the tourist by the nose. In: G. M. S. Dann (Ed.), The Tourist as a Metaphor of the Social World, pp. 209-235 (Wallingford: CABI Publishing)
    • (2002) The Tourist as a Metaphor of the Social World , pp. 209-235
    • Dann, G.1    Jacobsen, J.2
  • 21
    • 0348163919 scopus 로고    scopus 로고
    • Differentiating hospitality operations via experiences: Why selling services is not enough
    • June
    • Gilmore, J. & Pine, J. (2002) Differentiating hospitality operations via experiences: Why selling services is not enough, Cornell Hotel and Restaurant Administration Quarterly, June, pp. 87-96
    • (2002) Cornell Hotel and Restaurant Administration Quarterly , pp. 87-96
    • Gilmore, J.1    Pine, J.2
  • 23
    • 84979128360 scopus 로고
    • The souvenir: Messenger of the extraordinary
    • Gordon, B. (1986) The souvenir: Messenger of the extraordinary, Journal of Popular Culture, 20, pp. 135-146
    • (1986) Journal of Popular Culture , vol.20 , pp. 135-146
    • Gordon, B.1
  • 26
    • 0040517064 scopus 로고    scopus 로고
    • The impact of other customers on service experiences: A critical incident examination of getting along’
    • Grove, S. J. & Fisk, R. P. (1997) The impact of other customers on service experiences: A critical incident examination of getting along’. Journal of Retailing, 73, pp. 63-85
    • (1997) Journal of Retailing , vol.73 , pp. 63-85
    • Grove, S.J.1    Fisk, R.P.2
  • 28
    • 0001827668 scopus 로고    scopus 로고
    • The contextual and dialectical nature of experiences
    • J. Fitzsimmons & M. Fitzsimmons, Thousand Oaks, CA: Sage
    • Gupta, S. & Vajic, M. (2000) The contextual and dialectical nature of experiences. In: J. Fitzsimmons & M. Fitzsimmons (Eds), New Service Development: Creating Memorable Experience, pp. 33-51 (Thousand Oaks, CA: Sage)
    • (2000) New Service Development: Creating Memorable Experience , pp. 33-51
    • Gupta, S.1    Vajic, M.2
  • 30
    • 69249169486 scopus 로고    scopus 로고
    • Space and place for base: On the evolution of a base-jumping attraction image
    • Hallin, C. & Mykletun, R. (2006) Space and place for BASE: On the evolution of a BASE-jumping attraction image, Scandinavian Journal of Hospitality and Tourism, 6, pp. 95-117
    • (2006) Scandinavian Journal of Hospitality and Tourism , vol.6 , pp. 95-117
    • Hallin, C.1    Mykletun, R.2
  • 34
    • 85016174942 scopus 로고    scopus 로고
    • Atmosphere: Conceptual issues and implications for hospitality management
    • Heide, M. & Grenhaug, K. (2006) Atmosphere: Conceptual issues and implications for hospitality management, Scandinavian Journal of Hospitality and Tourism, 6, pp. 271-286
    • (2006) Scandinavian Journal of Hospitality and Tourism , vol.6 , pp. 271-286
    • Heide, M.1    Grenhaug, K.2
  • 38
    • 0001943906 scopus 로고
    • Atmospherics as a marketing tool
    • Kotler, P. (1973) Atmospherics as a marketing tool, Journal of Retailing, 49, pp. 48-65
    • (1973) Journal of Retailing , vol.49 , pp. 48-65
    • Kotler, P.1
  • 40
    • 0034239196 scopus 로고    scopus 로고
    • The effect of retail store environment on retailers performance
    • Kumar, V. & Karande, K. (2000) The effect of retail store environment on retailers performance, Journal of Business Research, 49, pp. 167-181
    • (2000) Journal of Business Research , vol.49 , pp. 167-181
    • Kumar, V.1    Karande, K.2
  • 42
    • 0000322697 scopus 로고
    • Symbolic significance of textile crafts for tourists
    • Littrell, M. A. (1990) Symbolic significance of textile crafts for tourists, Annals of Tourism Research, 17, pp. 228-245
    • (1990) Annals of Tourism Research , vol.17 , pp. 228-245
    • Littrell, M.A.1
  • 44
    • 0003711260 scopus 로고    scopus 로고
    • 3rd ed, Englewood Cliffs, NJ: Prentice Hall)
    • Lovelock, C. S. (1996) Services Marketing. 3rd ed (Englewood Cliffs, NJ: Prentice Hall)
    • (1996) Services Marketing
    • Lovelock, C.S.1
  • 46
    • 84888002829 scopus 로고    scopus 로고
    • The creation of a swedish heritage destination: An insider’s view of entrepreneurial marketing
    • Mattsson, J. & Praesto, A. (2005) The creation of a Swedish heritage destination: An insider’s view of entrepreneurial marketing, Scandinavian Journal of Hospitality and Tourism, 5, pp. 152-166
    • (2005) Scandinavian Journal of Hospitality and Tourism , vol.5 , pp. 152-166
    • Mattsson, J.1    Praesto, A.2
  • 48
    • 0034417136 scopus 로고    scopus 로고
    • Self-services technologies: Understanding customer satisfaction with technology-based service encounters
    • Meuter, M. L., Ostrom, A. L., Roundtree, R. I. & Bitner, M. J. (2000) Self-services technologies: understanding customer satisfaction with technology-based service encounters, Journal of Marketing, 64(July), pp. 50-64
    • (2000) Journal of Marketing , vol.64 , pp. 50-64
    • Meuter, M.L.1    Ostrom, A.L.2    Roundtree, R.I.3    Bitner, M.J.4
  • 49
    • 0010379480 scopus 로고
    • Tour leaders and their importance in charter tours
    • Mossberg, L. (1995) Tour leaders and their importance in charter tours, Tourism Management, 16, pp. 437-445
    • (1995) Tourism Management , vol.16 , pp. 437-445
    • Mossberg, L.1
  • 53
    • 84868156244 scopus 로고    scopus 로고
    • Unplanned development of literary tourism in two municipalities in rural sweden
    • Müller, D. (2006) Unplanned development of literary tourism in two municipalities in rural Sweden, Scandinavian Journal of Hospitality and Tourism, 6, pp. 214-228
    • (2006) Scandinavian Journal of Hospitality and Tourism , vol.6 , pp. 214-228
    • Müller, D.1
  • 57
    • 0033439536 scopus 로고    scopus 로고
    • Whence consumer loyalty
    • Oliver, R. (1999) Whence consumer loyalty, Journal of Marketing, 63 pp. 33-44
    • (1999) Journal of Marketing , vol.63 , pp. 33-44
    • Oliver, R.1
  • 61
    • 2342473890 scopus 로고    scopus 로고
    • Towards a structural model of the tourist experience: An illustration from food experiences in tourism
    • Quan, S. & Wang, N. (2004) Towards a structural model of the tourist experience: An illustration from food experiences in tourism, Tourism Management, 25, pp. 297-305
    • (2004) Tourism Management , vol.25 , pp. 297-305
    • Quan, S.1    Wang, N.2
  • 64
    • 21844511586 scopus 로고
    • Subcultures of consumption: An ethnography of the new bikers
    • June
    • Schouten, J. W. & McAlexander, J. H. (1995) Subcultures of consumption: An ethnography of the new bikers, Journal of Consumer Research, 22(June), pp. 43-61
    • (1995) Journal of Consumer Research , vol.22 , pp. 43-61
    • Schouten, J.W.1    McAlexander, J.H.2
  • 66
    • 0001768797 scopus 로고
    • Participatizing the service process. A theoretical framework
    • T. M. Bloch, G. D. Upah & V. A. Zeithaml (Eds), Chicago: American Marketing
    • Silkapit, P. & Fisk, R. P. (1985) ‘Participatizing’ the service process. A theoretical framework. In: T. M. Bloch, G. D. Upah & V. A. Zeithaml (Eds), Services Marketing in a Changing Environment, pp. 117-121 (Chicago: American Marketing)
    • (1985) Services Marketing in a Changing Environment , pp. 117-121
    • Silkapit, P.1    Fisk, R.P.2
  • 68
    • 33947598884 scopus 로고    scopus 로고
    • Tourists’ and retailers’ perceptions of souvenirs
    • Swanson, K. (2004) Tourists’ and retailers’ perceptions of souvenirs, Journal of Vacation Marketing, 10, pp. 363-378
    • (2004) Journal of Vacation Marketing , vol.10 , pp. 363-378
    • Swanson, K.1
  • 69
    • 0002732557 scopus 로고
    • Predictability and personalization in the service encounter
    • Surprenant, C. F. & Solomon, M. (1987) Predictability and personalization in the service encounter, Journal of Marketing, 51(April), pp. 86-96
    • (1987) Journal of Marketing , vol.51 , pp. 86-96
    • Surprenant, C.F.1    Solomon, M.2
  • 73
    • 85071535855 scopus 로고    scopus 로고
    • Consuming pleasures: Food, leisure and negotiation of sexual relations
    • D. Crouch (Ed.), London: Routledge
    • Valentine, G. (1999) Consuming pleasures: Food, leisure and negotiation of sexual relations. In: D. Crouch (Ed.), Leisure/Tourism Geographies. Practices and Geographical Knowledge, pp. 164-180 (London: Routledge)
    • (1999) Leisure/Tourism Geographies. Practices and Geographical Knowledge , pp. 164-180
    • Valentine, G.1
  • 74
    • 84986170736 scopus 로고    scopus 로고
    • The effect of the servicescape on customers’ behavioral intentions in leisure service settings
    • Wakefield, K. & Blodgett, J. (1996) The effect of the servicescape on customers’ behavioral intentions in leisure service settings., The Journal of Service Marketing, 10, pp. 45-61
    • (1996) The Journal of Service Marketing , vol.10 , pp. 45-61
    • Wakefield, K.1    Blodgett, J.2
  • 75
    • 0001059619 scopus 로고
    • My favorite thing: A cross-cultural inquiry into object attachment, possessiveness, and social linkage
    • Wallendorf, M. & Arnould, E. (1988) ‘My favorite thing’: A cross-cultural inquiry into object attachment, possessiveness, and social linkage, Journal of Consumer Research, 14, pp. 531-547
    • (1988) Journal of Consumer Research , vol.14 , pp. 531-547
    • Wallendorf, M.1    Arnould, E.2
  • 76
    • 2342585311 scopus 로고    scopus 로고
    • The tourist as peak consumer
    • G. M. S. Dann (Ed.), Wallingford, Oxon: CABI Publishing
    • Wang, N. (2002) The tourist as peak consumer. In: G. M. S. Dann (Ed.), The Tourist as a Metaphor of the Social World, pp. 281-295 (Wallingford, Oxon: CABI Publishing)
    • (2002) The Tourist as a Metaphor of the Social World , pp. 281-295
    • Wang, N.1
  • 79
    • 33745037243 scopus 로고    scopus 로고
    • Guiding practices: Storytelling tricks for reproducing the urban landscape
    • Wynn, J. R. (2005) Guiding practices: Storytelling tricks for reproducing the urban landscape, Qualitative Sociology, 28, pp. 399-417
    • (2005) Qualitative Sociology , vol.28 , pp. 399-417
    • Wynn, J.R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.