An investigation on the factors influencing passengers' loyalty in the North Cyprus national airline

TQM Journal

Volumn 20, Issue 3, 2008, Pages 265-280

  Nadiri, Halil ^a   Hussain, Kashif ^a   Ekiz, Erdoǧan Haktan ^b   Erdoǧan, Şamil ^a  

^a EASTERN MEDITERRANEAN UNIVERSITY   (Turkey)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Critical path analysis; Customer satisfaction; Customer services quality; Cyprus

Indexed keywords

AIR TRANSPORTATION; COMPUTER SOFTWARE; CRITICAL PATH ANALYSIS; QUALITY CONTROL; STATISTICAL TESTS;

CUSTOMER SERVICES QUALITY; QUALITY PERCEPTION; REPURCHASE INTENTION;

CUSTOMER SATISFACTION;

EID: 43449108890     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542730810867272     Document Type: Article

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