Antecedents to service quality in a service centre environment

International Journal of Services and Standards

Volumn 4, Issue 2, 2008, Pages 167-181

  Green Jr , Kenneth W ^a   Leah, Rudolph ^b   Carl, Stark ^b  

^a SAM HOUSTON STATE UNIVERSITY   (United States)

^b HENDERSON STATE UNIVERSITY   (United States)

Author keywords

Customer focus; Individual performance; Service quality; Services; Standards; Zero error commitment

Indexed keywords

EID: 42349093617     PISSN: 17408849     EISSN: 17408857     Source Type: Journal    
DOI: 10.1504/IJSS.2008.016631     Document Type: Article

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