The market orientation - performance link: The role of service reliability

Service Industries Journal

Volumn 23, Issue 4, 2003, Pages 25-41

  Caruana, Albert ^a   Pitt, Leyland ^b   Ewing, Michael ^c  

^a UNIVERSITY OF MALTA   (Malta)

^b ERASMUS UNIVERSITY   (Netherlands)

^c MONASH UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

MARKET; RELIABILITY ANALYSIS; SERVICE SECTOR;

EID: 0141751655     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/02642060412331300992     Document Type: Article

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