Organisational culture of customer care: Market orientation and service quality

International Journal of Services and Standards

Volumn 3, Issue 2, 2007, Pages 137-153

  Green Jr , Kenneth W ^a   Chakrabarty, Subrata ^b   Whitten, Dwayne ^b  

^a HENDERSON STATE UNIVERSITY   (United States)

^b TEXAS A AND M UNIVERSITY   (United States)

Author keywords

Market orientation; Service quality; Services; Standards

Indexed keywords

EID: 34248524413     PISSN: 17408849     EISSN: 17408857     Source Type: Journal    
DOI: 10.1504/IJSS.2007.012925     Document Type: Article

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