Responding to formal complaints about the emergency department: Lessons from the service marketing literature

EMA - Emergency Medicine Australasia

Volumn 16, Issue 4, 2004, Pages 353-360

  Doig, Gavan ^a  

^a Wesley Medical Centre   (Australia)

Author keywords

Complaints; Emergency medicine; Patient satisfaction

Indexed keywords

DEVICE; EMERGENCY HEALTH SERVICE; HEALTH CARE DELIVERY; HEALTH CARE MANAGEMENT; HEALTH CARE QUALITY; MARKETING; MEDICAL LITERATURE; MEDICAL PRACTICE; MEDICAL SERVICE; PATIENT SATISFACTION; PRIORITY JOURNAL; REVIEW;

EID: 4143084846     PISSN: 17426731     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1742-6723.2004.00613.x     Document Type: Review

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