General practitioners' experiences of patients' complaints: Qualitative study

British Medical Journal

Volumn 318, Issue 7198, 1999, Pages 1596-1599

  Jain, Ashok ^a   Ogden, Jane ^a  

^a KING'S COLLEGE LONDON   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ANGER; ARTICLE; COMPETENCE; CONFLICT; DEPRESSION; EMOTION; EXPERIENCE; GENERAL PRACTITIONER; IDENTITY; PATIENT ATTITUDE; PRIORITY JOURNAL; SUICIDE; UNITED KINGDOM;

EID: 0033549375     PISSN: 09598146     EISSN: None     Source Type: Journal    
DOI: 10.1136/bmj.318.7198.1596     Document Type: Article

References (10)

1. 1 Medical Defence Union. Coping with patients' complaints in general practice. London: MDU; 1993:2.
2. 2 Department of Health. Being Heard. The report of a review committee on NHS complaints and procedures. London: DoH, 1991.
3. 3 Carlow J. GPs are experiencing 30 000 patients' complaints a year. Pulse 1998;38:4.
4. 4 Cooper GL, Rout U, Faragher B. Mental health, job satisfaction and job stress among general practitioners. BMJ 1989;298:366-70.
5. 5 Allsop J. Mulcahy L. Maintaining professional identity: doctors' responses to complaints. Sociol Health Illness 1998;20:802-24.
6. 6 Nettleton S, Harding G. Protesting patients: a study of complaints submitted to a family health service authority. Sociol Health Illness 1994:16.38-61.
7. 7 Miles MB, Huberman AM. Qualitative data analysis: a source book of new methods. 2nd ed. Newbury Park, CA: Sage, 1993.
8. 8 British Medical Association. The morbidity and mortality of the medical profession. London: BMA, 1993.
9. 9 Kubler-Ross E. On death and dying. New York: MacMillan, 1967.
10. 10 Moos RH, Schaefer JA. The crisis of physical illness: an overview and conceptual approach. In: Moos RH, ed. Coping with physical illness: new perspectives, Vol 2. New York: Plenum, 1984:3-25.