A fuzzy model of customer satisfaction index in e-commerce

Mathematics and Computers in Simulation

Volumn 77, Issue 5-6, 2008, Pages 512-521

  Liu, Xiaohong ^a   Zeng, Xianyi ^b   Xu, Yang ^c   Koehl, Ludovic ^b  

^a SOUTHWEST UNIVERSITY FOR NATIONALITIES   (China)

^b GEMTEX   (France)

^c SOUTHWEST JIAOTONG UNIVERSITY   (China)

Author keywords

Customer satisfaction index; E commerce; Evaluation; Fuzzy techniques; Linguistic value

Indexed keywords

COMPUTATIONAL LINGUISTICS; CUSTOMER SATISFACTION; FUZZY SETS; QUALITY OF SERVICE;

CUSTOMER SATISFACTION INDEX; FUZZY TECHNIQUES; LINGUISTIC VALUE;

ELECTRONIC COMMERCE;

EID: 41149130683     PISSN: 03784754     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.matcom.2007.11.017     Document Type: Article

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