Utilising quality function deployment to select customer voice-based quality improvement technique for 3PL companies

International Journal of Enterprise Network Management

Volumn 1, Issue 2, 2006, Pages 179-195

  Lee, Tzong Ru ^a   Lin, Jiun Hung ^b  

^a NATIONAL CHUNG HSING UNIVERSITY   (Taiwan)

^b NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

Author keywords

Quality Function Deployment (QFD); quality improvement technique; Third Party Logistics (3PL)

Indexed keywords

EID: 39349097382     PISSN: 17481252     EISSN: 17481260     Source Type: Journal    
DOI: 10.1504/IJENM.2006.011703     Document Type: Article

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