A study on the application of the Six Sigma programme in Brazil: Results of an exploratory-descriptive survey and perspectives for future research;Aplicação do programa Seis Sigma no Brasil: Resultados de um levantamento tipo survey exploratório-descritivo e perspectivas para pesquisas futuras

Gestao e Producao

Volumn 14, Issue 2, 2007, Pages 203-219

  Andrietta, João Marcos ^a   Miguel, Paulo Augusto Cauchick ^a,b  

^a METHODIST UNIVERSITY OF PIRACICABA   (Brazil)

^b UNIVERSITY OF SÃO PAULO   (Brazil)

Author keywords

Quality improvement; Quality management; Six sigma; Survey

Indexed keywords

EID: 37349085729     PISSN: 0104530X     EISSN: 18069649     Source Type: Journal    
DOI: 10.1590/s0104-530x2007000200002     Document Type: Article

References (54)

1. AEKER, D.; KUMAR, V.; DAY, G. Marketing research. John Wiley & Sons, Inc. 1995.
2. ANTONY, J. Some pros and cons of Six Sigma: an academic perspective. The TQM Magazine, v. 16, n. 4, p. 303-306, 2004.
3. ANTONY, J.; BAÑUELAS, R. A strategy for survival. Manufacturing Engineer, v. 80, n. 3, p. 119-121, 2001.
4. _. Key ingredients for the effective implementation of Six Sigma program. Measuring Business Excellence, v. 6, n. 4, p. 20-27, 2002.
5. ARNHEITER, E. D.; MALEYEFF, J. The integration of lean management and Six Sigma. The TQM Magazine, v. 17, n. 1, p. 5-18, 2005.
6. BAÑUELAS, R.; ANTONY, J. Critical success factors for the successful implementation of six sigmaprojects in organizations. The TQM Magazine, v. 14, n. 2, p. 92-99, 2002.
7. _. Going from six sigma to design for six sigma: an exploratory study using analytic hierarchy process. The TQM Magazine, v. 15, n. 5, p. 334-344, 2003.
8. _. Six Sigma or design for six sigma? The TQM Magazine, v. 16, n. 4, p. 250-263, 2004.
9. BARNEY, M. Motorola's Second Generation. Six Sigma Forum Magazine, v. 1. n. 3, p. 13-16, 2002.
10. BEHARA, R. S.; FONTENOT, G. F.; GRESHAM, A. Customer satisfaction measurement and analysis using six sigma. International Journal of Quality & Reliability Management, v. 12, n. 3, p. 9-18, 1995.
11. BLAKESLEE Jr., J. A. Implementing the six sigma solution. Quality Progress, v. 32, n. 1, p. 77-85, 1999.
12. BREYFOGLE III F W.; CUPELLO J. M.; MEADOWS, B. Managing Six Sigma: a practical guide to understanding, assessing, and implementing the strategy that yields bottomline success. New York: John Wiley & Sons, Inc., 2001.
13. BYRNE, G.; NORRIS, B. Drive Baldrige Level Performance. Six Sigma Forum Magazine, v. 2, n. 3, p. 42-49, 2003.
14. ECKES, G. The six sigma revolution: how General Electric and others turned process into profits. New York: John Wiley & Sons, 2001.
15. EXAME. Melhores e Maiores 2005. São Paulo: Editora Abril. Edição Especial, Julho, 2005.
16. FALANDO DE QUALIDADE, REVISTA. Pesquisa: A realidade do Seis Sigma no Brasil, Revista Falando de Qualidade, São Paulo: Editora EPSE, ano XIII, n. 144, p. 31-40, 2004.
17. FOLARON, J. The Evolution of Six Sigma. Six Sigma Forum Magazine, v. 2, n. 4, p. 35-45, 2003.
18. FORZA, C. Survey research in operations management: a processbased perspective. International Journal of Operations & Production Management, v. 22, n. 2, p. 152-194, 2002.
19. GOFFNET, S. P. Understanding Six Sigma Implications for Industry and Education. Journal of Industrial Technology. v. 20, n. 4, p. 2-10, 2004.
20. GOH, T. N.; XIE, M. Improving on the six sigma paradigm. The TQM Magazine, v. 16, n. 4, p. 235-240, 2004.
21. GUPTA, P. Innovation: the key to a successful project. Six Sigma Forum Magazine, v. 4, n. 4. p. 13-17, 2005.
22. HAHN, G. J.; DOGONAKSOY, N.; HOERL, R. The evolution of six sigma. Quality Engineering, v. 2, n. 3, p. 317-326, 2000.
23. HAN, C.; LEE, Y. H. Intelligent integrated plant operation system for six sigma. Annual Reviews Control, v. 26, p. 27-43, 2002.
24. HARRY, M.; SCHROEDER, R. Six Sigma: the breakthrough management strategy revolutionizing the world's top corporations. New York: Currency, 2000.
25. HENDERSON, M. H.; EVANS, J. R. Successful implementation of Six Sigma: benchmarking General Electric Company. Benchmarkng An International Journal, v. 7, n. 4, p. 260-281, 2000.
26. HENDRICKS, C. A.; KELBAUGH, R. Implementing Six Sigma at GE. The Journal of Quality and Participation, v. 21, n. 4 p. 48-53, 1998.
27. HOERL, R. W. Six Sigma and the future of the quality profession. IEEE Engineering Management, fall, p. 87-94, 1998.
28. _. Six Sigma Black. Belts: what do they need to know? Journal of Quality Technology, v. 33, n. 4, p. 35-42, 2001.
29. HONG, G. Y.; GOH, T. N. Six Sigma in software quality. The TQM Magazine, v. 15, n. 6, p. 364-373, 2003.
30. INGLE, S.; ROE, W. Six sigma black belt implementation. The TQM Magazine, v. 13, n. 4, p. 273-280, 2001.
31. KLEFSJÖ. B.; WIKLUND. N.; EDEGMAN. R. L. Six Sigma seen as a methodology for total quality management. Measuring Business Excellence, v. 5. n. 1, p. 31-35, 2001.
32. LINDERMAN, K. et al. Six Sigma: a goal-theoretic perspective. Journal of Operations Management, v. 3, n. 21. p. 193-203. 2003.
33. LYNCH D. P.; BERTOLINE. S.; CLOUTIER, E. How to scope DMAIC projects. Quality Progress, v. 36, n. 1, p. 37-41, 2003.
34. MALEYEFF, J.; KRAYENVENGER, D. E. Goal setting with Six Sigma mean shift determination. Aircraft Engineering and Aerospace Technology, v. 76. n. 6, p. 577-583, 2004.
35. MALHOTRA. N. K. Pesquisa de marketing: uma orientação aplicada. Porto Alegre: Bookman, 2001.
36. MALHOTRA, N. K: GROVER, V An assessment of survey research in POM: from constructs to theory. Journal of Operations Management, v. 16, n. 17, p. 407-425, 1998.
37. MARASH, S. A. Six Sigma: Business Results Though Innovation. In: ANNUAL QUALITY CONGRESS OF THE AMERICAN SOCIETY FOR QUALITY, 54., Proceedings... Indianapolis: Indiana, p. 627-630, May, 2000.
38. MARCONI, M. D. A.; LAKATOS. E. M. Técnicas de pesquisa: planejamento e execução de pesquisas, amostragens e técnicas de pesquisas, elaboração, análise e interpretaç ão de dados. 3. ed. São Paulo: Atlas, 1996.
39. MATTAR, F. N. Pesquisa de marketing: edição compacta. São Paulo: Atlas, 1996.
40. MCADAM. R.; LAFFERTY, B. A multilevel case study critique of Six Sigma: statistical control of strategic change? International Journal of Operations & Production Management, v. 24, n. 5, p. 530-549. 2004.
41. MOTWANI, J; KUMAR, A.; ANTONY. J. A business process change framework for examining the implementation of six sigma: a case study of Dow Chemicals. The TQM Magazine. v. 16, n. 4, p. 273-283, 2004.
42. MUNRO, R. A. Linking Six Sigma with QS- 9000. Quality Progress, v. 33, n. 5. p. 47-53. 2000.
43. PANDE, P. S.; NEUMAN, R. P.: CAVANAGH. R. R. The six sigma way: how GE, Motorola, and other top companies are honing their performance. New York: McGraw-Hill, 2000.
44. PEREZ-WILSON, M. Six Sigma: understanding the concept, implications and challenges. Scottsdale: Advanced Systems Consultants, 1999.
45. PFEIFER, T.; REISSIGER, W.; CANALES, C. Integrating six sigma with quality management systems. The TQM Magazine, v. 16, n. 4. p. 241-249, 2004.
46. RAISINGHANI. M.; ETTE, H.: PIERCE, R.; CANNON, G.; DARIPLAY, P. Six Sigma: concepts, tools, and applications. Industrial Management & Data Systems, v. 105, n. 4, p. 491-505, 2005.
47. SENAPATI, S. R. Six Sigma: myths and realities. International Journal of Quality & Reliability Management, v. 21, n. 6, p. 683-690, 2004.
48. SNEE, R. D. Impact of Six Sigma on Quality Engineering. Quality Engineering, v. 12, n. 3. p. 31-34. 2000.
49. THEVNIN, C. Effective management commitment enhances six sigma success. Handbook of Business Strategy, v. 5. n. 1, p. 195-200, 2004.
50. WERKEMA. M. C. C. Criando a Cultura Seis Sigma. Rio de Janeiro: Qualitymark. v. 1, 2002a.
51. _. Report Seis Sigma. São Paulo: Editora EPSE, 2002b.
52. WESSEL, G.; BURCHER, P. Six Sigma for small and mediumsized enterprises. The TQM Magazine, v. 16, n. 4, p. 264-272, 2004.
53. WIPER, B.; HARRISON, A. Deployment of Six Sigma methodologies in Human Resource function: A case study. Total Quality Management, v. 11, n. 4. p. 720-728, 2000.
54. YOUNG, A. Six Sigma: creating an advantage competitive. The Virtual Strategist, p. 38-41, 2001.