Firms' complaint handling policies and consumer complaint voicing

Journal of Consumer Marketing

Volumn 24, Issue 7, 2007, Pages 428-437

  Huppertz, John W ^a  

^a CLARKSON UNIVERSITY   (United States)

Author keywords

Complaints; Consumer behaviour; Customer satisfaction

Indexed keywords

EID: 36249012052     PISSN: 07363761     EISSN: None     Source Type: Journal    
DOI: 10.1108/07363760710834843     Document Type: Article

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