Conflict resolution styles between co-workers in US and Mexican cultures

International Journal of Conflict Management

Volumn 17, Issue 3, 2006, Pages 242-260

  Posthuma, Richard A ^a   White III, George O ^a   Dworkin, James B ^b   Yánez, Oscar ^c   Swift, Maris Stella ^d  

^a UNIVERSITY OF TEXAS AT EL PASO   (United States)

^b PURDUE UNIVERSITY CALUMET   (United States)

^c UNIVERSIDAD AUTÓNOMA DE CIUDAD JUÁREZ   (Mexico)

^d GRAND VALLEY STATE UNIVERSITY   (United States)

Author keywords

Conflict management; Employee behaviour; Mexico; National cultures; United States of America

Indexed keywords

EID: 34548167807     PISSN: 10444068     EISSN: None     Source Type: Journal    
DOI: 10.1108/10444060610742344     Document Type: Article

References (54)

1. Adair, W.L., Okumura, T. and Brett, J.M. (2001), "Negotiation behavior when cultures collide: The United States and Japan", Journal of Applied Psychology, Vol. 86 No. 3, pp. 371-85.
2. Adler, N.J., Graham, J.L. and Schwartz, T. (1987), "Business negotiations in Canada, Mexico, and the United States", Journal of Business Research, Vol. 15 No. 5, pp. 411-29.
3. Barki, H. and Hartwick, J. (2004), "Conceptualizing the construct of interpersonal conflict", International Journal of Conflict Management, Vol. 15 No. 3, pp. 216-44.
4. Baron, R.M. and Kenny, D.A. (1986), "The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations", Journal of Personality and Social Psychology, Vol. 51 No. 6, pp. 1173-82.
5. Berry, J.W. and Sam, D.L. (1997), "Acculturation and adaptation", in Berry, J.W., Segall, M.H. and Kagitcibasi, C. (Eds), Handbook of Cross-cultural Psychology, Vol. 3, Allyn and Bacon, Needham Heights, MA, pp. 29-33.
6. Blackwell (1997), Blackwell Encyclopedic Dictionary of Human Resource Management, Blackwell Publishers, London.
7. Carnevale, P.J. and Pruitt, D.G. (1992), "Negotiation and mediation", in Rosenberg, M. and Porter, L. (Eds), Annual Review of Psychology, Annual Reviews, Palo Alto, CA, pp. 531-82, Vol. 43 No. 1.
8. Castaneda, J.G. (1995), The Mexican Shock, New Press, New York, NY.
9. Cropanzano, R., Aguinis, H., Schminke, M. and Denham, D.L. (1999), "Disputant reactions to managerial conflict resolution tactics", Group & Organization Management, Vol. 24 No. 2, pp. 124-54.
10. Der Foo, M., Elfenbein, H.A., Hoon Tan, H. and Chuan Aik, V. (2004), "Emotional intelligence and negotiation: the tension between creating and claiming value", International Journal of Conflict Management, Vol. 15 No. 4, pp. 411-29.
11. Desivilya, H.S. and Yagil, D. (2005), "The role of emotions in conflict management: the case of work teams", International Journal of Conflict Management, Vol. 16 No. 1, pp. 55-69.
12. Deutsch, M. and Krauss, R.M. (1962), "Studies of interpersonal bargaining", Journal of Conflict Resolution, Vol. 6 No. 1, pp. 52-76.
13. Dirks, K.T. and Parks, J.P. (2003), "Conflicting stories: the state of the science of conflict", in Greenberg, G. (Ed.), Organizational Behavior: The State of the Science, 2nd ed., Lawrence Erlbaum Associates, Mahwah, NJ, pp. 283-324.
14. Early, P.C. and Erez, M. (1997), New Perspectives on International Industrial/Organizational Psychology, Jossey Bass, San Francisco, CA.
15. Foster, D.A. (1992), Bargaining across Borders, McGraw-Hill, New York, NY.
16. Gabrielidis, C., Stephen, W.G., Ybarra, O., Pearson, V.M.D.S. and Villareal, L. (1997), "Preferred styles of conflict resolution in Mexico and the United States", Journal of Cross-Cultural Psychology, Vol. 28 No. 6, pp. 661-77.
17. Ghauri, P. and Fang, T. (2001), "Negotiating with the Chinese: a socio-cultural analysis", Journal of World Business, Vol. 36 No. 3, pp. 303-25.
18. Gomez, C. (2004), "The influence of environmental, organizational, and HRM factors on employee behaviors in subsidiaries: a Mexican case study of organizational learning", Journal of World Business, Vol. 39 No. 1, pp. 1-11.
19. Hall, E.T. and Hall, M.R. (1990), Understanding Cultural Differences, Intercultural Press, Yarmouth, ME.
20. Heydenfeldt, J.A.G. (1993), "Mexican and United States negotiation: a comparative study", doctoral dissertation, California School of Professional Psychology, Dissertation Abstracts International, Vol. 54 No. 5b, p. 2796.
21. Hofstede, G.H. (1991), Culture and Organizations: Software of the Mind, McGraw-Hill, London.
22. Hornstein, H.A. (1965), "Effects of different magnitudes of threat upon interpersonal bargaining", Journal of Experimental Social Psychology, Vol. 1 No. 3, pp. 282-93.
23. Jabs, L.B. (2005), "Collectivism and conflict: conflict response styles in Karamoja, Uganda", International Journal of Conflict Management, Vol. 16 No. 4, pp. 354-78.
24. Jöreskog, K. and Sörbom, D. (1993), LISREL 8: Structural Equation Modeling with the SIMPLIS Command Language, Scientific Software, Chicago, IL.
25. Kabanoff, B. (1997), "Organizational justice across cultures: Integrating organization-level and culture-level perspectives", in Early, P.R. and Erez, M. (Eds), New Perspectives on Industrial/Organizational Psychology, New Lexington Press, San Francisco, CA, pp. 676-712.
26. Kimmel, M., Pruitt, D.G., Magenau, J., Konar-Goldband, E. and Carnevale, P.J. (1980), "The effects of trust, aspiration, and gender on negotiation tactics", Journal of Personality and Social Psychology, Vol. 38 No. 1, pp. 9-23.
27. Leung, K. (1997), "Negotiation and reward allocations across cultures", in Early, P.R. and Erez, M. (Eds), New Perspectives on Industrial/Organizational Psychology, New Lexington Press, San Francisco, CA, pp. 640-75.
28. Lewicki, R.J., Saunders, D.M. and Minton, J.W. (1999), Negotiation, 3rd ed., Irwin McGraw-Hill, Boston, MA.
29. Lindsey, S.L. and Braithwaite, C.A. (1996), "You should 'wear a mask': facework norms in cultural and intercultural conflict in maquiladoras", International Journal of Intercultural Relations, Vol. 20 No. 2, pp. 199-225.
30. Marin, G. and VanOss Marin, B. (1991), Research with Hispanic Populations, Sage Publications, Newbury Park, CA.
31. Maznevski, M.L. and DiStefano, J.J. (1995), "Measuring culture in international management: the cultural perspectives questionnaire. Research and publications", Working paper 95-20, Richard Ivey School of Business, The University of Western Ontario, London.
32. Mills, J., Robey, D. and Smith, L. (1985), "Conflict-handling and personality dimensions of project-management personnel", Psychological Reports, Vol. 57 No. 33, pp. 1135-43.
33. Morley, D.D. and Shockley-Salabak, P. (1986), "Conflict avoiders and compromisers: toward an understanding of their organizational communication style", Group & Organization Studies, Vol. 11 No. 4, pp. 387-402.
34. Natlandsmyr, J.H. and Rognes, J. (1995), "Culture, behavior, and negotiation outcomes: a comparative and cross-cultural study of Mexican and Norwegian negotiators", International Journal of Conflict Management, Vol. 6 No. 1, pp. 5-29.
35. Osland, J.S., De Franco, S. and Osland, A. (1999), "Organizational implications of Latin American culture", Journal of Management Inquiry, Vol. 8 No. 2, pp. 219-34.
36. Oster, P. (1989), The Mexicans, William Morrow, New York, NY.
37. Rahim, M.A. (1983), "A measure of styles of handling interpersonal conflict", Academy of Management Journal, Vol. 26 No. 2, pp. 368-76.
38. Rahim, M.A. (1986), "Referent role and styles of handling interpersonal conflict", Journal of Social Psychology, Vol. 126 No. 1, pp. 79-86.
39. Rahim, M.A. (2001), Managing Conflicts in Organizations, 3rd ed., Quorum Books, Westport, CT.
40. Ramarajan, L., Bezrukova, K., Jehn, K.A., Euwema, M. and Kop, N. (2004), "Relationship between peacekeepers and NGO workers: the role of training and conflict management styles in international peacekeeping", International Journal of Conflict Management, Vol. 15 No. 2, pp. 167-91.
41. Rubin, J.Z., Pruitt, D.G. and Kim, S.H. (1994), Social Conflict: Escalation, Stalemate, and Settlement, McGraw Hill, New York, NY.
42. Ruiz, R.E. (1992), Triumphs and Tragedy: A History of the Mexican People, W.W. Norton & Co, New York, NY.
43. Schroth, H.A., Bain-Chekal, J. and Caldwell, D.F. (2005), "Sticks and stones may break my bones and words can hurt me: words and phrases that trigger emotions in negotiations and their effects", International Journal of Conflict Management, Vol. 16 No. 2, pp. 102-27.
44. Shi, X. and Wright, P.C. (2003), "The potential impacts of national feelings on international business negotiations: a study in the China context", International Business Review, Vol. 12 No. 3, pp. 311-28.
45. Shockley-Zalabak, P.S. and Morley, D.D. (1984), "Sex differences in conflict style preferences", Communication Research Reports, Vol. 1, pp. 28-32.
46. Sillars, A.L. (1981), "Attributions and interpersonal conflict resolution", in Harvey, J.H., Ickes, W.J. and Kidd, R.F. (Eds), New Directions in Attribution Research, Vol. 3, Erlbaum, Hillsdale, NJ, pp. 279-305.
47. Thomas, K.W. (1992), "Conflict and negotiation processes in organizations", in Dunnette, M.D. and Hough, L.M. (Eds), Handbook of Industrial and Organizational Psychology, 2nd ed., Vol. 3, Consulting Psychologists Press, Palo Alto, CA, pp. 651-718.
48. Thomas, K.W. and Kilmann, R.H. (1974), Thomas-Kilmann Conflict Mode Survey, Xicom, Tuxedo, NY.
49. Thompson, L. (1990), "Negotiation behavior and outcomes: empirical evidence and theoretical issues", Psychological Bulletin, Vol. 108 No. 3, pp. 515-32.
50. Tinsley, C.H. and Brett, J.M. (2001), "Managing workplace conflict in the United States and Hong Kong", Organizational Behavior & Human Decision Processes, Vol. 85 No. 2, pp. 360-81.
51. Triandis, H.C. (1994), "Cross-cultural industrial and organizational psychology", in Triandis, H.C., Dunnette, M.D. and Hough, L.M. (Eds), Handbook of Industrial and Organizational Psychology, 2nd ed., Vol. 4, Consulting Psychologists Press, Palo Alto, CA, pp. 29-33.
52. Triandis, H.C. (2000a), "Cross-cultural versus cultural psychology: a synthesis?", in Comunian, A.L. and Gielen, U.P. (Eds), International Perspectives on Human Development, Pabst Science Publishers, Lengerich, pp. 103-72.
53. Triandis, H.C. (2000b), "Culture and conflict", International Journal of Psychology, Vol. 35 No. 2, pp. 145-52.
54. Weiss, S. (1996), The IBM-Mexico Microcomputer Investment Negotiations, Elsevier Science, White Plains, NY.