An assessment of customer service in business-to-business relationships

Journal of Services Marketing

Volumn 21, Issue 5, 2007, Pages 313-325

  Zolkiewski, Judy ^a   Lewis, Barbara ^a   Yuan, Fang ^b   Yuan, Jing ^b  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

^b UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

Business to business marketing; Customer service management; Customer services quality

Indexed keywords

EID: 34547797306     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040710773624     Document Type: Article

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