Assessing behavior before it becomes behavior: An examination of the role of intentions as a link between satisfaction and repatronizing behavior

International Journal of Service Industry Management

Volumn 16, Issue 2, 2005, Pages 169-185

  Söderlund, Magnus ^a   Öhman, Niclas ^a  

^a STOCKHOLM SCHOOL OF ECONOMICS   (Sweden)

Author keywords

Behaviour; Customer satisfaction; Service industries

Indexed keywords

EID: 21244462758     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230510592298     Document Type: Conference Paper

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