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Volumn 16, Issue 6, 2004, Pages 373-379

Perceived quality and price: Their impact on the satisfaction of restaurant customers

Author keywords

Catering industry; Customer satisfaction; Prices; Quality; Spain

Indexed keywords


EID: 84986120964     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110410550824     Document Type: Article
Times cited : (120)

References (10)
  • 1
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    • (1992) Journal of Marketing , vol.56 , Issue.3 , pp. 55-69
    • Cronin, J.J.1    Taylor, S.2
  • 2
    • 0002719806 scopus 로고
    • The effect of brand and price information on subjective products evaluations
    • in Hirschman, E.C. and Holbrook, M.B. (Eds), Association for Consumer Research, Provo, UT
    • Dodds, W. and Monroe, K. (1985), “The effect of brand and price information on subjective products evaluations”, in Hirschman, E.C. and Holbrook, M.B. (Eds), Advances in Consumer Research, Vol. 12, Association for Consumer Research, Provo, UT, pp. 85-90.
    • (1985) Advances in Consumer Research , vol.12 , pp. 85-90
    • Dodds, W.1    Monroe, K.2
  • 5
    • 0003140386 scopus 로고
    • The effect of price on subjective product evaluations
    • in Jacoby, J. and Olson, J. (Eds), Lexington Books, Lexington, MA
    • Monroe, K. and Krishnan, R. (1985), “The effect of price on subjective product evaluations”, in Jacoby, J. and Olson, J. (Eds), Perceived Quality: How Consumers View Stores and Merchandise, Lexington Books, Lexington, MA, pp. 209-32.
    • (1985) Perceived Quality: How Consumers View Stores and Merchandise , pp. 209-232
    • Monroe, K.1    Krishnan, R.2
  • 6
    • 84977360799 scopus 로고
    • Perceived service quality as a customer based performance measure: an empirical examination of organizational barriers using an extended service quality model
    • Parasuraman, A., Berry, L.L. and Zeithaml, V.A. (1991a), “Perceived service quality as a customer based performance measure: an empirical examination of organizational barriers using an extended service quality model”, Human Resource Management, pp. 35-64.
    • (1991) Human Resource Management , pp. 35-64
    • Parasuraman, A.1    Berry, L.L.2    Zeithaml, V.A.3
  • 8
    • 84858943094 scopus 로고    scopus 로고
    • Formación del precio percibido total: relaciones con la calidad percibida y la satisfacción del consumidor
    • tesis doctoral, Universidad de Zaragoza, Zaragoza.
    • Pedraja, M. (1998), “Formación del precio percibido total: relaciones con la calidad percibida y la satisfacción del consumidor”, tesis doctoral, Universidad de Zaragoza, Zaragoza.
    • (1998)
    • Pedraja, M.1
  • 9
    • 84867826010 scopus 로고    scopus 로고
    • The components of total perceived price: an empirical analysis in restaurant services
    • Pedraja, M. and Yagüe, M.J. (2002), “The components of total perceived price: an empirical analysis in restaurant services”, Journal of Foodservice Business Research, Vol. 5 No. 1, pp. 1-22.
    • (2002) Journal of Foodservice Business Research , vol.5 , Issue.1 , pp. 1-22
    • Pedraja, M.1    Yagüe, M.J.2
  • 10
    • 0002667763 scopus 로고
    • Consumer perceptions of price, quality and value: a means-end model and synthesis of evidence
    • July
    • Zeithaml, V. (1988), “Consumer perceptions of price, quality and value: a means-end model and synthesis of evidence”, Journal of Marketing, Vol. 52, July, pp. 2-22.
    • (1988) Journal of Marketing , vol.52 , pp. 2-22
    • Zeithaml, V.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.