Best practices in achieving a customer-focused culture

Benchmarking

Volumn 14, Issue 4, 2007, Pages 482-496

  Bartley, Bronwen ^a   Gomibuchi, Seishi ^a   Mann, Robin ^a  

^a MASSEY UNIVERSITY   (New Zealand)

Author keywords

Benchmarking; Best practice; Customer relations; New Zealand

Indexed keywords

EID: 34547350637     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770710761889     Document Type: Article

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