Distrust and trust in B2C e-commerce: Do they differ?

Proceedings of the ACM Conference on Electronic Commerce

Volumn , Issue , 2006, Pages 482-491

  McKnight, D Harrison ^a   Choudhury, Vivek ^b  

^a MICHIGAN STATE UNIVERSITY   (United States)

^b UNIVERSITY OF CINCINNATI   (United States)

Author keywords

Distrust; Intention to use; Perceived usefulness; Purchase; Structural assurance; Trust; Trusting beliefs; Trusting intention

Indexed keywords

DISTRUST CONCEPTS; STRUCTURAL ASSURANCE; TRUSTING INTENTION;

RESEARCH AND DEVELOPMENT MANAGEMENT; RISK MANAGEMENT; SECURITY OF DATA;

ELECTRONIC COMMERCE;

EID: 34547316423     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1151454.1151527     Document Type: Conference Paper

References (37)

1. Baba, M. L. Dangerous liaisons: Trust, distrust, and information technology in American work organizations. Human Organization, 58, 1999, 331-346.
2. Bagozzi, R. P., Yi, Y., and Phillips, L. W. Assessing construct validity in organizational research. Administrative Science Quarterly, 36, 1991, 421-458.
3. Benamati, J., Serva, M. A. and Fuller, M. A. Are trust and distrust distinct constructs? An empirical study of the effects of trust and distrust among online banking users. Proceedings of the Thirty-Ninth Annual Hawaii Internation Conference on System Sciences, IEEE, Los Alamitos, CA, January 4-7, 2006.
4. Bhattacherjee, A. Individual Trust in Online Firms: Scale Development and Initial Trust, Journal of Management Information Systems 19, 1, 2002, 213-243.
5. Bollen, K. A. 1989. Structural Equations with latent Variables. Wiley, New York.
6. Chin, W.W. The partial least squares approach to structural equation modeling, in Modern Methods for Business Research, ed. G. A. Marcoulides, Lawrence Erlbaum, Mahway, New Jersey, 1998, 295-336.
7. Daniel, E. V. and Knudsen, J. C. Mistrusting Refugees, University of California Press, Berkeley, CA, 1995.
8. Davis, F. D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13, 1989, 319-340.
9. Dellarocas, C. Building trust on-line; The design of reliable reputation reporting mechanisms for online trading communities. Center for EBusiness working paper 101, MIT Sloan School of Management, Cambridge, MA. Published (as of 2/01/02) at http://ebusiness.mit.edu/research/papers-number.html#101), 2001.
10. Deutsch, M. Trust and Suspicion. Journal of Conflict Resolution 2, 1958, 265-279
11. Gefen, D., Karahanna, E., and Straub, D. W., Trust and TAM in Online Shopping: An Integrated Model, MIS Quarterly, 27, 1, 2003a, 51-90.
12. Glass, G. V. and Stanley, J. C. Statistical Methods in Education and Psychology, Prentice-Hall, Englewood Cliffs, NJ, 1970
13. Hoffman, D. L., Novak, T. P. and Peralta, M. Building consumer trust online, Communications of the ACM, 42(4), 1999, 80-85.
14. Jarvenpaa, S. L., and Tractinsky, N. Consumer Trust in an Internet Store: A Cross-Cultural Validation, Journal of Computer-Mediated Communication 5, 2, 1999, 1-33.
15. Kehoe, L. Trust a Barrier to New E-Business Applications, Financial Times, April 30, 2002, http://news.ft.com/home/us/, accessed 5/01/02.
16. Kong, W. and Hung, Y. C. Modeling Initial and Repeat Online Trust in B2C E-commerce, Proceedings of the 39th Hawaii International Conference on System Sciences, 2006.
17. Kramer, R. M. and Cook, K. S. Trust and Distrust in Organizations: Dilemmas and Approaches, Russell Sage Foundation, New York, 2004.
18. Lee, J. N. and Huynh, M. Q. An Integrative Model of Trust on IT Outsourcing: From the Service Receiver's Perspective, Proceedings of the Ninth Pacific Asia Conference on Information Systems, July 7-10, 2005, 767-779.
19. Lewicki, R. J., McAllister, D. J., and Bies, R. J. Trust and Distrust: New Relationships and Realities. Academy of Management Review 23, 1998, 438-458.
20. Marshall, R. and Woonbong, N. An experimental study of the role of brand strength in the relationship between the medium of communication and perceived credibility of the message, Journal of Interactive Marketing 17, 3, 2003, 75-79.
21. Mayer, R. C., Davis, J. H., and Schoorman, F. D. An Integrative Model of Organizational Trust, Academy of Management Review 20, 3, July 1995, 709-734.
22. McKnight, D. H. and Chervany, N. L. Trust and distrust definitions: One bite at a time, in Falcone, R. Singh, M. and Tan, Y. H. (eds.) Trust in Cyber-Societies: Integrating the Human and Artificial Perspectives. Berlin: Springer, 2001, 27-54.
23. McKnight, D. H., Choudhury, V. and Kacmar, C. Developing and Validating Trust Measures for e-Commerce: An Integrative Typology, Information Systems Research, 13, 3, 2002a, 334-359.
24. McKnight, D. H., Choudhury, V. and Kacmar, C. The Impact of Initial Consumer Trust on Intentions to Transact with a Web Site: A Trust Building Model, Journal of Strategic Information Systems 11, 3-4, 2002b, 297-323.
25. McKnight, D. H., Cummings, L. L. and Chervany, N. L. 1998. Initial trust formation in new organizational relationships. Academy of Management Review, 23, 3, 473490.
26. McKnight, D. H., Kacmar, C., and Choudhury, V., Dispositional Trust and Distrust Distinctions in Predicting High- and Low-Risk Internet Expert Advice Site Perceptions. e-Service Journal, 3, 2, 2004, 35-58.
27. OECD. The Economic and Social Impact of Electronic Commerce, report available at: http://www.oecd.org/subject/e_commerce/summary.htm, 1998.
28. Pavlou, P. A. Institution-based Trust in Interorganizational Exchange Relationships: The Role of Online B2B Marketplaces on Trust Formation, Journal of Strategic Information Systems 11, 3-4, 2002, 215-243.
29. Pavlou, P. A. and Gefen, D. Building effective online marketplaces with institution-based trust, Information Systems Research, 15, 1, 2004, 37-59.
30. Robinson, S. L. Trust and breach of the psychological contract. Administrative Science Quarterly, 41, 1996, 574-599.
31. Rotter, J. B. Interpersonal Trust, Trustworthiness, and Gullibility. American Psychologist, 35, 1980, 1-7
32. Schmitt, R. B. Lowering the bar: Lawyers flood web, but many ads fail to tell the whole truth. Wall Street Journal, February 15, 2001, A1, A12.
33. Schwab, D. P. Construct validity in organizational behavior. In B. M. Staw, L. L. Cummings eds. Research in Organizational Behavior, 2. 1980, 3-43.
34. Sitkin, S. B. and Roth, N. L. Explaining the limited effectiveness of legalistic "remedies" for trust/distrust. Organization Science, 4, 1993, 367-392.
35. Webb, E. J. Trust and Crisis. In Kramer, R. M., Tyler, T. R. (eds.): Trust in Organizations: Frontiers of Theory and Research. Sage, Thousand Oaks, CA, 1996, 288-301
36. Worchel, P. Trust and distrust. In W. G. Austin & S. Worchel (Eds.), The social psychology of intergroup relations: 174-187. Monterrey, CA: Brooks/Cole Publishing, 1979.
37. Zand, D. E. Trust and managerial problem solving, Administrative Science Quarterly, 17, 1972, 229-239.