메뉴 건너뛰기




Volumn 16, Issue 2, 2005, Pages 243-255

A concept of optimal quality and an application

Author keywords

Optimal quality; Optimal quality quantity frontier

Indexed keywords


EID: 16644366595     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/14783360500054335     Document Type: Article
Times cited : (10)

References (28)
  • 1
    • 0035108829 scopus 로고    scopus 로고
    • Service quality perceptions and patient satisfaction: A study of hospitals in the developing country
    • Andaleeb, S. S. (2001) Service quality perceptions and patient satisfaction: a study of hospitals in the developing country, Social Science & Medicine, 52, pp. 1359-1370.
    • (2001) Social Science & Medicine , vol.52 , pp. 1359-1370
    • Andaleeb, S.S.1
  • 2
    • 33746796961 scopus 로고
    • An empirical assessment of the SERVQUAL scale
    • Babakus, E. & Boller, W. G. (1992) An empirical assessment of the SERVQUAL scale, Journal of Business research, 24, 253-268.
    • (1992) Journal of Business Research , vol.24 , pp. 253-268
    • Babakus, E.1    Boller, W.G.2
  • 3
    • 0035612804 scopus 로고    scopus 로고
    • Some new thoughts on conceptualizing perceived service quality: A hierarchical approach
    • Brady, K. M. & Cronin, J. J. Jr. (2001) Some new thoughts on conceptualizing perceived service quality: a hierarchical approach, Journal of Marketing, 65, (July), pp. 34-49.
    • (2001) Journal of Marketing , vol.65 , Issue.JULY , pp. 34-49
    • Brady, K.M.1    Cronin Jr., J.J.2
  • 4
    • 0002596497 scopus 로고
    • Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions
    • Carmen, M. J. (1990) Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions, Journal of Retailing, 66 (Spring), pp. 33-55.
    • (1990) Journal of Retailing , vol.66 , Issue.SPRING , pp. 33-55
    • Carmen, M.J.1
  • 5
    • 85135343288 scopus 로고    scopus 로고
    • Service quality and satisfaction - The moderating role of value
    • Carvana, A., Money H. A. & Berthon R. P. (2000) Service quality and satisfaction - the moderating role of value, European Journal of Marketing, 34(11/12), pp. 1338-1352.
    • (2000) European Journal of Marketing , vol.34 , Issue.11-12 , pp. 1338-1352
    • Carvana, A.1    Money, H.A.2    Berthon, R.P.3
  • 6
    • 0002381637 scopus 로고
    • Measuring service quality: A reexamination and extension
    • Cronin, J. J. & Taylor, A. S. (1992) Measuring service quality: a reexamination and extension, Journal of Marketing, 56(July), pp. 56-68.
    • (1992) Journal of Marketing , vol.56 , Issue.JULY , pp. 56-68
    • Cronin, J.J.1    Taylor, A.S.2
  • 7
    • 0007744069 scopus 로고
    • SERVPERF versus SERVQUAL: Reconciling performance - Based and perception - Minus - Expectations measurement of service quality
    • Cronin, J. J. & Taylor, A. S. (1994) SERVPERF versus SERVQUAL: reconciling performance - based and perception - minus - expectations measurement of service quality, Journal of Marketing, 58(January), pp. 125-131.
    • (1994) Journal of Marketing , vol.58 , Issue.JANUARY , pp. 125-131
    • Cronin, J.J.1    Taylor, A.S.2
  • 8
    • 0003889222 scopus 로고
    • New York: New American Library
    • Crosby, P. B. (1980) Quality is Free (New York: New American Library).
    • (1980) Quality Is Free
    • Crosby, P.B.1
  • 9
    • 0003014818 scopus 로고
    • Improvement of quality and productivity through action by management
    • Deming, W. E. ( 1981 -1982) Improvement of quality and productivity through action by management, National Productivity Review, Winter, pp. 12-22.
    • (1981) National Productivity Review , Issue.WINTER , pp. 12-22
    • Deming, W.E.1
  • 10
    • 0022769289 scopus 로고
    • The quality triology
    • Juran, J. M. (1986) The quality triology, Quality Progress, August, pp. 19-24.
    • (1986) Quality Progress , Issue.AUGUST , pp. 19-24
    • Juran, J.M.1
  • 12
    • 0042730113 scopus 로고    scopus 로고
    • Sustaining healthcare excellence through performance measurement
    • Kanji, G. K. & Sa, P. M. E. (2003) Sustaining healthcare excellence through performance measurement, Total Quality Management and Business Excellence, 14(3), pp. 269-289.
    • (2003) Total Quality Management and Business Excellence , vol.14 , Issue.3 , pp. 269-289
    • Kanji, G.K.1    Sa, P.M.E.2
  • 13
  • 14
    • 0442297660 scopus 로고    scopus 로고
    • A comparative study of quality practices in higher education institutions in the US and Malaysia
    • Kanji, G. K., Tambi, A. M. B. & Wallace, W. (1999) A comparative study of quality practices in higher education institutions in the US and Malaysia, Total Quality Management, 10(3), pp. 357-371.
    • (1999) Total Quality Management , vol.10 , Issue.3 , pp. 357-371
    • Kanji, G.K.1    Tambi, A.M.B.2    Wallace, W.3
  • 16
    • 16644372092 scopus 로고    scopus 로고
    • A paradox of service quality in Turkey
    • an earlier version, Fatih University, 2001, mimeo
    • Kara, A., Lonial, S., Tarim, M. & Zaim, S. (2001) A paradox of service quality in Turkey, European Business Review (an earlier version, Fatih University, 2001, mimeo).
    • (2001) European Business Review
    • Kara, A.1    Lonial, S.2    Tarim, M.3    Zaim, S.4
  • 17
    • 16644370134 scopus 로고    scopus 로고
    • A dynamic model and empirical examination of performance and customer satisfaction in a non-profit health-care sector in Turkey
    • Kara, A., Tarim, M. & Zaim, S. (2002a) A dynamic model and empirical examination of performance and customer satisfaction in a non-profit health-care sector in Turkey, in: Proceedings of International Management Development Association Conference, pp. 519-526.
    • (2002) Proceedings of International Management Development Association Conference , pp. 519-526
    • Kara, A.1    Tarim, M.2    Zaim, S.3
  • 18
    • 16644398718 scopus 로고    scopus 로고
    • Expectation and performance-based determinants of service quality: A special case at a non-profit hospital in Turkey
    • Kara, A., Tarim, M. & Zaim, S. (2002b) Expectation and performance-based determinants of service quality: a special case at a non-profit hospital in Turkey, in Proceedings of International Management Development Association Conference, pp. 556-562.
    • (2002) Proceedings of International Management Development Association Conference , pp. 556-562
    • Kara, A.1    Tarim, M.2    Zaim, S.3
  • 19
    • 0142246335 scopus 로고    scopus 로고
    • A low performance-low quality trap in the nonprofit healthcare sector in Turkey and a solution
    • Kara, A., Tarim, M. & Zaim, S. (2003) A low performance-low quality trap in the nonprofit healthcare sector in Turkey and a solution, Total Quality Management and Business Excellence, 14(10), pp. 1131-1141.
    • (2003) Total Quality Management and Business Excellence , vol.14 , Issue.10 , pp. 1131-1141
    • Kara, A.1    Tarim, M.2    Zaim, S.3
  • 21
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman, A., Zeithaml, V. A. & Berry, L. L. (1985) A conceptual model of service quality and its implications for future research, Journal of Marketing, 49(Fall), pp. 41-50.
    • (1985) Journal of Marketing , vol.49 , Issue.FALL , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 22
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple item scale for measuring customer perceptions of service quality
    • Parasuraman, A., Zeithaml, V. A. & Berry, L. L. (1988) SERVQUAL: a multiple item scale for measuring customer perceptions of service quality, Journal of Retailing, 64(Spring), pp. 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.SPRING , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 23
    • 0001261094 scopus 로고
    • Refinement and reassessment of the SERVQUAL scale
    • Parasuraman, A., Zeithaml, V. A. & Berry, L. L. (1991) Refinement and reassessment of the SERVQUAL scale, Journal of Retailing, 67(Winter), pp. 420-450.
    • (1991) Journal of Retailing , vol.67 , Issue.WINTER , pp. 420-450
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 25
    • 84986064573 scopus 로고    scopus 로고
    • An examination of the relationship between service quality, customer satisfaction, and store loyalty
    • Sivadas, E. & Baker-Prewitt, J. L. (2000) An examination of the relationship between service quality, customer satisfaction, and store loyalty, International Journal of Retail & Distribution Management, 28(2), pp. 73-82.
    • (2000) International Journal of Retail & Distribution Management , vol.28 , Issue.2 , pp. 73-82
    • Sivadas, E.1    Baker-Prewitt, J.L.2
  • 26
    • 12144266402 scopus 로고
    • Expectations as a comparison standard in measuring service quality: An assessment of a reassessment
    • Teas, R. K. (1994) Expectations as a comparison standard in measuring service quality: an assessment of a reassessment. Journal of Marketing, 58(January), pp. 132-139.
    • (1994) Journal of Marketing , vol.58 , Issue.JANUARY , pp. 132-139
    • Teas, R.K.1
  • 28
    • 84986146387 scopus 로고    scopus 로고
    • Service quality in the banking sector in an emerging economy: A consumer survey
    • Yavas, U., Bilgin, Z. & Shemwell D. J. (1997) Service quality in the banking sector in an emerging economy: a consumer survey, International Journal of Bank Marketing, 15(6), pp. 217-223.
    • (1997) International Journal of Bank Marketing , vol.15 , Issue.6 , pp. 217-223
    • Yavas, U.1    Bilgin, Z.2    Shemwell, D.J.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.