Sustaining business excellence through a framework of best practices in TQM

The TQM Magazine

Volumn 14, Issue 3, 2002, Pages 142-149

  Lee, Pui Mun ^a  

^a NANYANG TECHNOLOGICAL UNIVERSITY   (Singapore)

Author keywords

Benchmarking; Business development; Kaizen; Quality; TQM

Indexed keywords

BENCHMARKING; CUSTOMER SATISFACTION; INDUSTRY; MATHEMATICAL MODELS; PERFORMANCE; QUALITY ASSURANCE; QUALITY CONTROL; RELIABILITY; STANDARDS; STRATEGIC PLANNING;

BUSINESS DEVELOPMENT; KAIZEN; QUALITY;

TOTAL QUALITY MANAGEMENT;

EID: 0036277373     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780210425883     Document Type: Article

References (8)

1. European Foundation for Quality Management (EFQM) (1999), The European Quality Award Application Handbook, EQFM, Brussels.
2. Ghobadian, A. and Hong, S.W. (1996), “Characteristics, benefits and shortcomings of four major quality awards”, International Journal of Quality & Reliability Management, Vol. 13 No. 2, pp. 10-44.
3. Glover, J. (1993), “Achieving the organizational change necessary for successful TQM”, Asia Pacific Journal of Quality Management, Vol. 2 No. 1, pp. 47-64.
4. Laszlo, G.P. (1996), “Perspectives – quality awards – recognition or model”, adapted from the TQM Magazine, Vol. 8 No. 5.
5. Loomba, A.P.S. and Spencer, M.S. (1997), “A model for institutionalizing TQM in a State Government Agency”, International Journey of Quality & Reliability, Vol. 14 No. 8-9, July, p. 753.
6. Madu, C.N. (1994), “Adopting a systematic view of quality”, Industrial Engineering, October, pp. 48-9.
7. National Institute for Science and Technology (NIST) (1999), Overview of the Criteria for Performance Excellence, National Institute for Science and Technology, Washington, DC, available at: www.nist.gov/public_affairs/stockstudy.htm
8. Productivity and Standards Board (PSB) (2001), Award Framework – Singapore Quality Award for Business Excellence, 2000, Singapore Productivity and Standards Board, Singapore