The relevance of confucianism to national quality awards in Southeast Asia

International Journal of Cross Cultural Management

Volumn 2, Issue 1, 2002, Pages 65-82

  Tan, Kay C ^a   Khoo, Hsien H ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Confucianism; Culture; Leadership style; Singapore quality award; Southeast Asia; Total quality management

Indexed keywords

EID: 33847262850     PISSN: 14705958     EISSN: 17412838     Source Type: Journal    
DOI: 10.1177/1470595802002001089     Document Type: Article

References (59)

1. Beckford, J. (1998) Quality: A Critical Introduction. London: Routledge.
2. Bennis, W. (1999) 'Recreating the Company', Executive Excellence 16(9): pp.5-6.
3. Bond, M.H. and Hofstede, G. (1989) 'The Cash Value of Confucian Values', Human Systems Management 8(3): 195-9.
4. Cacioppe, R. (1997) 'Leadership Moment by Moment!', Leadership and Organizational Development Journal 18(7): 335-45.
5. Chong, C.L. and Lee-Patridge, J.E. (1997) 'Total Quality Management in Singapore: Ideological Strategy for Strategic Ideology', Singapore Management Review 19(2): 45-66.
6. Chung, K.H., Lee, H.C. and Jung, K.H. (1997) Korean Management: Global Strategy and Cultural Transformation. Berlin: Walter de Gruyter.
7. Cook, M.J. (1998) 'Quality Improvement through Organizational Development', Total Quality Management 9(4/5): 35-7.
8. Corbitt, T. (2000) 'Managing Information', Management Services 44(2): 21-2.
9. Cunningham, J.B. and Ho, J. (1996) 'Assessing the Impact of Total Quality Management - related Programs: A Singapore Case', Quality Management Journal 3(4): 51-65.
10. Dahlgaard, J.J., Kristensen, K., Kanji, G.K., Juhl, H.J. and Sohal, A.S. (1998) 'Quality Management Practices: A Comparative Study between East and West', International Journal of Quality and Reliability Management 15(8/9): 815-26.
11. De Vries, M.K. (1996) 'Leaders Who Make a Difference', European Management Journal 14(5): 486-93.
12. Dollinger, M.J. (1988) 'Confucian Ethics and Japanese Management Practices', Journal of Business Ethics 7(8): 575-85.
13. Fisher, J.R. (1999) 'What Will it Take to Transform Your Organization in the 21st Century?', Journal for Quality and Participation 22(6): 7-13.
14. Fleming, C. (2000) 'What's the Best Recipe for Strong Leaders?', Credit Union Magazine 66(3): 25-8.
15. Hian, C.K. and Boo, H.Y. (2001) 'The Link between Organizational Ethics and Job Satisfaction: A Study of Managers in Singapore', Journal of Business Ethics 29(4): 309-24.
16. Ho, K.M. (1999) 'TQM and Organizational Change', International Journal of Organizational Analyse 7(2): 169-81.
17. Hofstede, G. and Bond, H.M. (1988) 'From Cultural Roots to Economic Growth', Organizational Dynamics 16(4): 4-21.
18. Japan Quality Program (2000) Japan Quality Award Criteria: Innovation and Creation for Competitiveness. Japan Quality Award Committee.
19. Johne, M. (2000) 'The Human Factor', CMA Management 7(3): 30-4.
20. Keys, J.B., Wells, R.A. and Denton, L.T. (1998) 'Japanese Managerial and Organizational Learning', Thunderbird International Business Review 40(2): 119-39.
21. Kondo, Y. (1997) 'Quality as a Source of Empowerment', TQM Magazine 9(5): 357-63.
22. Kondo, Y. (2000) 'Attractive Quality: Its Importance and the Points of Remark', Total Quality Management 11(4-6): 647-56.
23. Lee, S.H. (2000) 'A Managerial Perspective of the Objectives of HRM Practices in Singapore: An Exploratory Study', Singapore Management Review 22(1): 65-82.
24. Lo, V.H.Y. (1998) 'A Chinese Perspective on TQM - the Recapitulation of Confucian Principles', International Journal of Management 15(4): 508-16.
25. Lo, V.H.Y. (1999) 'The Revealing of an Inherent Oriental Perception on TQM Implementation in Hong Kong', Management Research News 22(11): 1-8.
26. Lo, V.H.Y. and Cheng, T.K. (1997) 'Quality Management and Quality Culture Development in Hong Kong', paper presented at the 2nd International Conference on Quality and Reliability ICQR 1997, September, pp. 111-17.
27. Malcolm Baldrige Quality Program (2001), Criteria for Performance Excellence. Gaithersburg, MD: National Institute for Standards and Technology.
28. Morishima, M. (1982) Why Has Japan Succeeded? Cambridge: Cambridge University Press.
29. Nicholson, J.D. and Stepina, L.P. (1998) 'Cultural Values: A Cross-national Study', Cross Cultural Management 5(10), 34-49.
30. Nirenberg, J. (1997) Power Tools: A Leader's Guide to the Latest Management Thinking, p. 132. Englewood Cliffs, NJ: Prentice Hall.
31. Oh, T.K. (1991) 'Understanding Managerial Values and Behavior among the Gang of Four: South Korea, Taiwan, Singapore and Hong Kong', Journal of Management Development 10(2): 46-56.
32. O'Keefe, H. and O'Keefe, W.M. (1997) 'Chinese and Western Behavioral Differences: Understanding the Gaps', International Journal of Social Economics 24(1/2/3): 190-6.
33. Pojasek, R.B. (2000) 'Striving for Environmental Excellence with the Baldrige Model', Environmental Quality Management 9(3): 94-9.
34. Pool, S.W. (2000) 'The Learning Organization: Motivating Employees by Integrating TQM Philosophy in a Supportive Organizational Culture', Leadership and Organizational Development Journal 21(8): 373-8.
35. Price, T.L. (2000) 'Explaining Ethical Failures of Leadership', Leadership & Organization Development Journal 21(4): 177-84.
36. PSB (Productivity and Standards Board) (1997) Singapore Quality Award for Business Excellence. Singapore: Singapore Productivity and Standards Board.
37. PSB (Productivity and Standards Board) (2001) Singapore Quality Award for Business Excellence. Singapore: Singapore Productivity and Standards Board.
38. Rausch, E. (1999) 'A New Paradigm for Leadership Development', Career Development International 4(3): 170-4.
39. Redding, S.G. (1990) The Spirit of Chinese Capitalism. New York: de Gruyter.
40. Robertson, C.J. (2000) 'The Global Dispersion of Chinese Values: A Three-country Study of Confucian Dynamism', Management International Review 40(3): 253-68.
41. Schwepker, C.H. (1999) 'The Relationships between Ethical Conflict, Organizational Commitment and Turnover Intentions in the Salesforce', Journal of Personal Selling & Sales Management 19: 43-9.
42. Sen, A. (1997) 'Human Rights and Asian Values', The New Republic 14 & 21 July.
43. Singapore Quality Award Winner (1999) http://www.psb.gov.sg/awards/sqa/ 1999sqa.html#PSA.
44. Singapore Quality Award Winner (2000) http://www.psb.gov.sg/awards/sqa/ 2000sqa.html#Cash Process Management Unit.
45. Smith, C. (2000) 'The Ethical Workplace', Association Management 52(6): 70-3.
46. Stigson, B. (2000) 'Sustainable Development and Business', Organization for Economic Cooperation and Development, The OECD Observer 221/222: 36-7.
47. Su, D., Zhang, Y. and Hulpke, J.F. (1998) 'A Management Culture Revolution for the New Century?', Journal of Applied Management Studies 7(1): 135-8.
48. Sustainable Development (1999) 'Economic Effects of Sustainable Development in Singapore', Singapore's Submission to the 7th Session of the Commission on Sustainable Development, http://www.un.org/esa/agenda21/natlinfo/ countr/singapor/eco.htm, January.
49. Tan, C.H. (1989) 'Confucianism and Nation Building in Singapore', International Journal of Social Economics 16(8): 5-17.
50. Tan, K.C. and Lim, C.S. (2000) 'A Detailed Trends Analysis of National Quality Awards Worldwide', Total Quality Management 11 (8): 1065-81.
51. Taormina, R.J. (1998) 'Employee Attitudes towards Organizational Socialization in the People's Republic of China, Hong Kong, and Singapore', The Journal of Applied Behavioral Science 34(4): 468-85.
52. Tata, J. and Prasad, S. (1998) 'Cultural and Structural Constraints on Total Quality Management Implementation', Total Quality Management 9(8): 703-10.
53. Tsuda, Y. and Tribus, M. (1985) 'Managing for Quality: Does Culture Make a Difference?', Quality Progress November: 23-9.
54. Tu, W.M. (ed.) (1996) Confucian Traditions in East Asian Modernity: Moral Education and Economic Culture in Japan and the Four Mini-dragons. Cambridge, MA: Harvard University Press.
55. Wong, J. (1996) 'Promoting Confucianism for Socioeconomic Development: The Singapore Experience', in W.M. Tu (ed.) Confucian Traditions in East Asian Modernity: Moral Education and Economic Culture in Japan and the Four Mini-dragons, pp. 277-93. Cambridge, MA: Harvard University Press.
56. Yan, J. (1998) 'Individual Wills First - the Real Success Behind the Asian Tigers', CAP Online http://jyanet.com/cap/0613fe0.htm, 13 June.
57. Yeung, L.I. and Tung, R. (1996) 'Achieving Business Success in Confucian Societies: The Importance of Guanxi (Connections)', Organizational Dynamics Autumn: 54-65.
58. Yoo, H. (1998) 'An Evaluation of Total Quality Management Activities in Korean Companies', Total Quality Management 9(6): 487-90.
59. Zhang, W.B. (1999) Confucianism and Modernization. London: Macmillan.