How hypertext links influence consumer perceptions to build and degrade trust online

Journal of Management Information Systems

Volumn 23, Issue 1, 2006, Pages 183-210

  Stewart, Katherine J ^a  

^a UNIVERSITY OF MARYLAND   (United States)

Author keywords

Entitativity; Hypertext links; Reputation; Trust; Trust transfer

Indexed keywords

ENTITATIVITY; HYPERTEXT LINKS; NEGATIVE EFFECTS; TRUST TRANSFER;

CONSUMER PRODUCTS; ELECTRONIC COMMERCE; ONLINE SYSTEMS; SOCIETIES AND INSTITUTIONS; WEBSITES;

TELECOMMUNICATION LINKS;

EID: 33845790717     PISSN: 07421222     EISSN: None     Source Type: Journal    
DOI: 10.2753/MIS0742-1222230106     Document Type: Article

References (53)

1. Alessio, J.C. A synthesis and formalization of Heiderian balance and social exchange theory. Social Forces, 68, 4 (1990), 1267-1285.
2. Anderson, N. Integration theory and attitude change. Psychological Review, 78, 3 (May 1971), 171-206.
3. Ba, S., and Pavlou, P.A. Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior. MIS Quarterly, 26, 3 (2002), 243-268.
4. Barclay, D.W., and Smith, J.B. The effects of organizational differences and trust on the effectiveness of selling partner relationships. Journal of Marketing, 61, 1 (1997), 3-22.
5. Bhattacherjee, A. Individual trust in online firms: Scale development and initial test. Journal of Management Information Systems, 19, 1 (Summer 2002), 211-241.
6. Brase, G.L. Markers of social group membership as probabilistic cues in reasoning tasks. Thinking and Reasoning, 7, 4 (2001), 313-346.
7. Campbell, D.T. Common fate, similarity, and other indices of the status of aggregates of persons as social entities. Behavioral Science, 3, 1 (1958), 14-25.
8. Crawford, M.T.; Sherman, S.J.; and Hamilton, D.L. Perceived entitativity, stereotype formation, and the interchangeability of group members. Journal of Personality and Social Psychology, 83, 5 (2002), 1076-1094.
9. Dasgupta, N., and Banaji, M.R. Group entitativity and group perception: Associations between physical features and psychological judgment. Journal of Personality and Social Psychology, 77, 5 (1999), 991-1004.
10. DeLamater, J. A definition of "group." Small Group Behavior, 5, 1 (February 1974), 30-44.
11. DeVellis, R.F. Scale Development: Theory and Applications. Newbury Park, CA: Sage, 1991.
12. Doney, P.M., and Cannon, J.P. An examination of the nature of trust in buyer-seller relationships. Journal of Marketing, 61, 2 (1997), 35-51.
13. Festinger, L. A theory of social comparison processes. Human Relations, 7 (1954), 117-140.
14. Fogg, B.J.; Soohoo, C.; Danielson, D.; Marable, L.; Stanford, J.; and Tauber, E.R. How Do People Evaluate a Web Site's Credibility? Results from a Large Study. Persuasive Technology Lab, Stanford University, Consumer WebWatch, Sliced Bread Design LLC (2002) (available at www.consumerwebwatch.org/dynamic/ web-credibility-reports-evaluate-abstract.cfm).
15. Fogg, B.J.; Kameda, T.; Boyd, J.; Marshall, J.; Sethi, R.; Sockol, M.; and Trowbridge, T. Stanford-Makovsky Web credibility study 2002: Investigating what makes Web sites credible today. Persuasive Technology Lab, Stanford University, 2002 (available at captology.stanford.edu/pdf/Stanford- MakovskyWebCredStudy2002-prelim.pdf).
16. Freeman, K.S., and Spyridakis, J.H. An examination of factors that affect the credibility of online health information. Technical Communication, 51, 2 (2004), 239-263.
17. Gefen, D.; Karahanna, E.; and Straub, D. Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27, 1 (2003), 51-90.
18. Goldsmith, R.E.; Lafferty, B.A.; and Newell, S.J. The impact of corporate credibility and celebrity on consumer reaction to advertisements. Journal of Advertising, 24, 3 (2000), 43-54.
19. Gulati, R. Social structure and alliance formation patterns. Administrative Science Quarterly, 40, 4 (1995), 619-652.
20. Gulati, R. Alliances and networks. Strategic Management Journal, 19, 4 (1998), 293-317.
21. Hamilton, D.L., and Sherman, S.J. Perceiving persons and groups. Psychological Review, 103, 2 (April 1996), 336-355.
22. Heider, F. Attitudes and cognitive organization. Journal of Psychology, 21, (1946), 107-112.
23. Heider, F. The Psychology of Interpersonal Relations. New York: John Wiley and Sons, 1958.
24. Hoffman, D.L.; Novak, T.P.; and Peralta, M. Building consumer trust online. Communications of the ACM, 42, (1999), 80-85.
25. Hoxmeier, J.A. Software preannouncements and their impact on customers' perceptions and vendor reputation. Journal of Management Information Systems, 17, 1 (Summer 2000), 115-139.
26. Jarvenpaa, S.L.; Tractinsky, N.; and Vitale, M. Consumer trust in an Internet store. Information Technology and Management, 1, 1-2 (2000), 45-71.
27. King, R.C.; Sen, R.; and Xia, M. Impact of Web-based e-commerce on channel strategy in retailing. International Journal of Electronic Commerce, 8, 3 (Spring 2004), 103-130.
28. Kirsch, L.J.; Sambamurthy, V.; Ko, D.-G.; and Purvis, R.L. Controlling information systems development projects: The view from the client. Management Science, 48, 4 (2002) 484-498.
29. Lee, M.K.O., and Turban, E. A trust model for consumer Internet shopping. International Journal of Electronic Commerce, 6, 1 (Fall 2001), 75-91.
30. Lewicki, R.J., and Bunker, B.B. Developing and maintaining trust in work relationships. In R.M. Kramer and T.R. Tyler (eds.), Trust in Organizations. Thousand Oaks, CA: Sage, 1996, pp. 114-139.
31. Lickel, B.; Hamilton, D.L.; and Sherman, S.J. Elements of a lay theory of groups: Types of groups, relational styles, and the perception of group entitativity. Personality and Social Psychology Review, 5, 2 (2001), 129-140.
32. Lickel, B.; Hamilton, D.L.; Wieczorkowska, G.; Lesvis, A.; Sherman, S.J.; and Unles, A.N. Varieties of groups and the perception of group entitativity. Journal of Personality and Social Psychology, 78, 2 (February 2000), 223-246.
33. Mahmood, M.A.; Bagchi, K.; and Ford, T.C. On-line shopping behavior: Cross-country empirical research. International Journal of Electronic Commerce, 9, 1 (Fall 2004), 9-30.
34. McKnight, D.H., and Chervany, N.L. What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology. International Journal of Electronic Commerce, 6, 2 (Winter 2001-2002), 35-59.
35. McKnight, D.H.; Choudhury, V.; and Kacmar, C. Developing and validating trust measures for e-commerce: An integrative typology. Information Systems Research, 13, 3 (2002), 334-359.
36. McKnight, D.H.; Choudhury, V.; and Kacmar, C. The impact of initial consumer trust on intentions to transact with a Web site: A trust building model. Journal of Strategic Information Systems, 11, 3-4 (2002), 297-323.
37. McKnight, D.H.; Cummings, L.L.; and Chervany, N.L. Initial trust formation in new organizational relationships. Academy of Management Review, 23, 3 (1998), 473-490.
38. Meyerson, D.; Weick, K.; and Kramer, R.M. Swift trust and temporary groups. In R.M. Kramer and T.R. Tyler (eds.), Trust in Organizations. Thousand Oaks, CA: Sage, 1996, pp. 166-195.
39. Orlikowski, W., and Iacono, S.C. Research commentary: Desperately seeking the "IT" in IT research - A call to theorizing the IT artifact. Information Systems Research, 12, 2 (2001), 121-134.
40. Palmer, J.; Bailey, J.; and Faraj, S. The role of intermediaries in the development of trust on the WWW: The use and prominence of trusted third parties and privacy statements. Journal of Computer-Mediated Communication, 5, 3 (2000) (available at jcmc.indiana.edu/vol5/issue3/palmer.html).
41. Park, H.W.; Barnett, G.A.; and Nam, I.-Y. Hyperlink-affiliation network structure of top Web sites: Examining affiliates with hyperlink in Korea. Journal of the American Society for Information Science and Technology, 53, 7 (2002), 592-601.
42. Pennington, R.; Wilcox, H.D.; and Grover, V. The role of system trust in business-to-consumer transactions. Journal of Management Information Systems, 20, 3 (Winter 2003-2004), 197-226.
43. Sherman, S.J.; Castelli, L.; and Hamilton, D.L. The spontaneous use of a group typology as an organizing principle in memory. Journal of Personality and Social Psychology, 82, 3 (2002), 328-342.
44. Steinfield, C.; Bouwman, H.; and Adelaar, T. The dynamics of click-and-mortar electronic commerce: Opportunities and management strategies. International Journal of Electronic Commerce, 7, 1 (Fall 2002), 93-119.
45. Stevens, J. Applied Multivariate Statistics for the Social Sciences. Mahwah, NJ: Lawrence Erlbaum, 1996.
46. Stewart, K.J. Trust transfer on the World Wide Web. Organization Science, 14, 1 (2003), 5-17.
47. Suh, B., and Han, I. The impact of consumer trust and perception of security control on the acceptance of electronic commerce. International Journal of Electronic Commerce, 7, 3 (Spring 2003), 135-161.
48. Tan, Y.-H., and Thoen, W. Toward a generic model of trust for electronic commerce. International Journal of Electronic Commerce, 5, 2 (Winter 2000-2001), 61-74.
49. Uzzi, B. The sources and consequences of embeddedness for the economic performance of organizations: The network effect. American Sociological Review, 61, 4 (1996), 674-698.
50. Van Slyke, C.; Comunale, C.L.; and Belanger, F. Gender differences in perceptions of Web-based shopping. Communications of the ACM, 45, 7 (2002), 82-86.
51. Wamer, M. Unscrupulous advertisers are infiltrating the Web - And making some lives miserable. Fortune (September 6, 1999), 266.
52. Wilder, D., and Simon, A.F. Categorical and dynamic groups: Implications for social perception and intergroup behavior. In J. Schopler, C. Sedikides, and C.A. Insko (eels.), Intergroup Cognition and Intergroup Behavior. Mahwah, NJ: Lawrence Erlbaum, 1998, pp. 27-44.
53. Winter, S.J.; Saunders, C.; and Hart, P. Electronic window dressing: Impression management with Websites. European Journal of Information Systems, 12, 4 (December 2003), 309-322.