From "user" to "customer": TQM in academic libraries?

Library Management

Volumn 27, Issue 9, 2006, Pages 606-620

  Wang, Hong ^a  

^a CALIFORNIA STATE UNIVERSITY   (United States)

Author keywords

Academic libraries; Information services; Library management; Total quality management

Indexed keywords

EID: 33751002056     PISSN: 01435124     EISSN: None     Source Type: Journal    
DOI: 10.1108/01435120610715518     Document Type: Article

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