Re-engineering customer services: University of Salford information services division

New Library World

Volumn 106, Issue 7-8, 2005, Pages 352-362

  Jeal, Yvette ^a  

^a UNIVERSITY OF SALFORD   (United Kingdom)

Author keywords

Academic libraries; Business process re engineering; Customer service management; Higher education; Information services; United Kingdom

Indexed keywords

EID: 22944479308     PISSN: 03074803     EISSN: None     Source Type: Journal    
DOI: 10.1108/03074800510608666     Document Type: Article

References (16)

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