The employment of quality measures in libraries: Cultural differences, institutional imperatives and managerial profiles

Performance Measurement and Metrics

Volumn 5, Issue 1, 2004, Pages 20-27

  Ole Pors, Niels ^a   Dixon, Pat ^b   Robson, Heather ^b  

^a ROYAL SCHOOL OF LIBRARY AND INFORMATION SCIENCE   (Denmark)

^b NORTHUMBRIA UNIVERSITY   (United Kingdom)

Author keywords

Denmark; Leadership; Libraries; Performance measurement (quality); Quality management techniques; United Kingdom

Indexed keywords

EID: 20144380367     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678040410530359     Document Type: Review

References (14)

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