A dual-level analysis of the capability development process: A case study of TT&T

Journal of the American Society for Information Science and Technology

Volumn 57, Issue 13, 2006, Pages 1814-1829

  Pan, Shan ^a   Pan, Gary ^b   Hsieh, Ming H ^c  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^b UNIVERSITY OF MELBOURNE   (Australia)

^c NATIONAL TAIWAN UNIVERSITY   (Taiwan)

Author keywords

[No Author keywords available]

Indexed keywords

COMPETITION; CUSTOMER SATISFACTION; INFORMATION RETRIEVAL SYSTEMS; MARKETING; OUTSOURCING; RESOURCE ALLOCATION; SOCIETIES AND INSTITUTIONS;

CAPABILITY DEVELOPMENT PROCESS; CUSTOMER SERVICE PROVIDERS; INFORMATION COMMUNICATION TECHNOLOGY;

PROCESS ENGINEERING;

EID: 33750875224     PISSN: 15322882     EISSN: 15322890     Source Type: Journal    
DOI: 10.1002/asi.20384     Document Type: Article

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