Productivity and turnover in PCPs: The role of staff participation in decision-making

Medical Care

Volumn 44, Issue 10, 2006, Pages 946-951

  Hung, Dorothy Y ^a,c   Rundall, Thomas G ^a   Cohen, Deborah J ^b   Tallia, Alfred F ^b   Crabtree, Benjamin F ^b  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b RUTGERS ROBERT WOOD JOHNSON MEDICAL SCHOOL   (United States)

^c NONE   (United States)

Author keywords

Healthcare organization; Participation in decision making; Primary care practice; Productivity; Turnover

Indexed keywords

EID: 33748991445     PISSN: 00257079     EISSN: None     Source Type: Journal    
DOI: 10.1097/01.mlr.0000220828.43049.32     Document Type: Article

References (50)

1. Yarnall KS, Pollack KI, Ostbye T, et al. Primary care: is there enough time for prevention? Am J Public Health. 2003;93:635-641.
2. Green LA, Graham R, Bagley B, et al. Report of the task force on patient expectations, core values, reintegration, and the new model of family medicine. Ann Fam Med. 2004;2:S33-S50.
3. Spann SJ, Cauthen D, Boddie WL, et al. Task Force Report 6. Report on financing the new model of family medicine. Ann Fam Med. 2004; 2(suppl):S1-S21.
4. Klakovich MD. Registered nurse empowerment: model testing and implications for nurse administrators. J Nurs Adm. 1996;26:29-35.
5. McNeese-Smith D. Increasing employee productivity, job satisfaction, and organizational commitment. Hasp Health Serv Adm. 1996;41:160-175.
6. Geller JM, Weier A, Muus KJ, et al. Understanding the interactions between physician assistants and their supervising physicians in the provision of patient care. J Allied Health. 1998;27:188-195.
7. Chumbler NR, Geller JM, Weier AW. The effects of clinical decision making on nurse practitioners' clinical productivity. Eval Health Prof. 2000;23:284-305.
8. Landsbergis PA. Occupational stress among health care workers: a test of the job demands- control model. Journal of Organizational Behavior. 1988;9:217-239.
9. Laschinger HK, Finegan J, Shamian J. The impact of workplace empowerment, organizational trust on staff nurses' work satisfaction and organizational commitment. Health Care Manage Rev. 2001;26:7-23.
10. McGrath A, Reid N, Boore J. Occupational stress in nursing. Int J Nurs Stud. 1989;26:343-358.
11. Triolo PK. Occupational health hazards of hospital staff nurses. J Am Assoc. Occup Health Nurses. 1989;37:232-237.
12. Irvine DM, Evans MG. Job satisfaction and turnover among nurses: integrating research findings across studies. Nurs Res. 1995;44:246-253.
13. Heller FA. Managerial Decision Making: A Study of Leadership Styles and Power Sharing Among Senior Managers. London: Tavistock; 1971.
14. Miles RE. Human relations or human resources? Harvard Business Review. 1965;43:148-163.
15. Miles RE, Ritchie JB. Participative management: quality vs quantity. California Management Review. 1971;13:48-56.
16. Simon HA. Administrative Behavior: A Study of Decision-Making Processes in Administrative Organizations, 2nd ed. New York: Macmillan; 1957.
17. Locke EA, Schweiger DM. Participation in decision making: one more look. In: Staw BM, ed. Research in Organizational Behavior. Greenwich: JAI Press; 1979:265-339.
18. Guzzo R A, Jette RD, Katzell R A. The effects of psychologically based intervention programs on worker productivity: a meta-analysis. Personnel Psychology. 1985;38:275-291.
19. Schweiger DM, Leana CR. Participation in decision making. In: Locke EA, ed. Generalizing From Laboratory to Field Settings. Lexington: Lexington Books; 1986:147-166.
20. Miller KI, Monge PR. Participation, satisfaction, and productivity: a meta-analytic review. Academy of Management Journal. 1986;29:727.
21. Cotton JL, Vollrath DA, Froggatt KL, et al. Employee participation: diverse forms and different outcomes. Academy of Management Review, 1988; 13:8-22.
22. Wagner JAI. Participation's effects on performance and satisfaction: a reconsideration of research evidence. Academy of Management Review. 1994;19:312-330.
23. Mayo E. The Social Problems of an Industrial Civilization. Boston: Graduate School of Business Administration, Division of Research; 1945.
24. Argyris C. Integrating the Individual and the Organization, New York: John Wiley; 1964.
25. Likert R. New Patterns of Management. New York: McGraw-Hill; 1961.
26. McGregor D. The Human Side of Enterprise. New York: McGraw-Hill; 1960.
27. Lewin K. Group decision and social change. In: Swanson GE, Newcomb TM, Harley EL, eds. Readings in Social Psychology. New York: Holt, Rinehart and Winston, Inc; 1952.
28. Patchen M. Participation in decision-making and motivation: what is the relation? Personnel Administration. 1964;27:24-31.
29. Tannenbaum AS. Systems of formal participation. In: Strauss G, Miles RE, Snow CC, et al., eds. Organizational Behavior: Research and Issues. Madison, WI: Industrial Relations Research Association; 1974.
30. Spector PE. Perceived control by employees: a meta-analysis of studies concerning autonomy and participation at work. Human Relations. 1986;39:1005-1016.
31. Neumann GA, Edwards JE, Raju NS. Organizational development interventions: a meta-analysis of their effects on satisfaction and other attitudes. Personnel Psychology. 1989;42:461-489.
32. DOPC Writing Group. The DOPC study: insights from the process of conducting multimethod, transdisciplinary research in community family practices. J Fam Pract. 2001;50:345-352.
33. Crabtree BF, Miller WL, Stange KC. Understanding practice from the ground up. J Fam Pract. 2001;50:881-887.
34. Goodwin MA, Zyzanski SJ, Zronek S, et al. A clinical trial of tailored office systems for preventive service delivery: the Study To Enhance Prevention by Understanding Practice (STEP-UP). Am J Prev Med. 2001;21:20-28.
35. Goldstein SM, Schweikhart SB. Empirical support for the Baldrige Award framework in US hospitals. Health Care Management Review. 2002;27:62-75.
36. Meyer S, Collier D. An empirical test of the causal relationships in the Baldrige Health Care Pilot Criteria. Journal of Operations Management. 2001;19:403-425.
37. Nabitz U, Klazinga N, Walburg J. The EFQM excellence model: European and Dutch experiences with the EFQM approach in health care. European Foundation for Quality Management. International Journal for Quality in Health Care. 2000;12:191-201.
38. Nordhaus-Bike N. Rare breed. St. Louis system goes the extra mile in seeking Baldrige Award. Materials Management in Health Care. 2001; 10:14-15.
39. Shortell SM, Jones RH, Rademaker AW, et al. Assessing the impact of total quality management and organizational culture on multiple outcomes of care for coronary artery bypass graft surgery patients. Med Care. 2000;38:207-217.
40. Weeks WB, Hamby L, Stein A, et al. Using the Baldrige management system framework in health care: the Veterans Health Administration experience. Jt Comm J Qual Improv. 2000;26:379-387.
41. Ohman-Strickland P, Orzano AJ, Nutting PA, et al. Measuring organizational attributes of primary care practices: development of a new instrument. Health Serv Res. In press.
42. Stroebel CK, McDaniel RRJ, Crabtree BF, et al. How complexity science can inform a reflective process for improvement in primary care practices. Joint Commission Journal on Quality and Patient Safety, 2005;31:438-446.
43. Tallia AF. What you need to know about work relationships in primary care practices. Family Practice Management. In press.
44. Weick KE. The reduction of medical errors through mindful interdependence. In: Rosenthal MM, Sutcliffe KM, eds. Medical Error: What Do We Know? What Do We Do?San Francisco: Jossey-Bass; 2002.
45. Langer EJ. The Power of Mindful Learning. Reading, MA: Addison Wesley; 1997.
46. Weick KE. The Social Psychology of Organizing. New York: Random House; 1979.
47. Anderson RA, McDaniel RR Jr. Intensity of registered nurse participation in nursing home decision making. Gerontohgist, 1998;38:90-100.
48. Laschinger HK, Sabiston JA, Kutszcher L. Empowerment and staff nurse decision involvement in nursing work environments: testing Kanter's theory of structural power in organizations. Res Nurs Health. 1997;20:341-352.
49. Kahn NB, Gorey TM, Thomas S, et al. The future of family medicine: a collaborative project of the family medicine community. Annals of Family Medicine. 2004;2(suppl):S3-S32.
50. Institute of Medicine. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington: National Academic Press; 2001.