Has the internet changed anything in reference? The library visit study, phase 2

Reference and User Services Quarterly

Volumn 40, Issue 2, 2000, Pages 147-155

  Ross, Catherine Sheldrick ^a   Nilsen, Kirsti ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0034556711     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (20)

1. Joseph Janes and Charles R. McClure, "The Web as a Reference Tool: Comparisons with Traditional Sources," Public Libraries 38 (Jan./Feb. 1999): 30-39.
2. Joseph R. Zumalt and Robert W Pasicznyuk, "The Internet and Reference Services: A Real-World Test of Internet Utility," Reference & User Services Quarterly 38, no. 2 (1998): 165-72.
3. Zumalt and Pasicznyuk, 170.
4. Carol Tenopir and Lisa Ennis, "The Digital Reference World of Academic Libraries," Online 23 (Jul./Aug. 1998): 22-28.
5. J. C. Bertot and C. R. McClure, The 1998 National Survey of U.S. Public Library Outlet Internet Connectivity: Final Report (Washington, D.C.: American Library Association and the National Commission on Libraries and Information Science, 1998).
6. "Internet Connectivity in Public Libraries," Industry Canada. Accessed, Aug. 16, 2000, www.schoolnet.ca/ ln-rb/e/connect/table3.html.
7. Canadian Association of Research Libraries. Statistics, May 1999.
8. Joseph Janes, David Carter, and Patricia Memmott, "Digital Reference Services in Academic Libraries," Reference & User Services Quarterly 39, 2 (Winter 1999): 145-50.
9. Patricia Dewdney and Catherine Sheldrick Ross, "Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint," RQ 34 (Winter 1994): 217-30; Catherine Sheldrick Ross and Patricia Dewdney, "Best Practices: An Analysis of the Best (and Worst) in Fifty-two Public Library Reference Transactions," Public Libraries (Sept.-Oct. 1994): 261-66 ; Catherine Sheldrick Ross and Patricia Dewdney, "Negative Closure: Strategies and Counter-Strategies in the Reference Transaction," Reference & User Services Quarterly 38, no. 2 (1998): 151-63.
10. Patricia Dewdney and Catherine Sheldrick Ross, "Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint," RQ 34 (Winter 1994): 217-30; Catherine Sheldrick Ross and Patricia Dewdney, "Best Practices: An Analysis of the Best (and Worst) in Fifty-two Public Library Reference Transactions," Public Libraries (Sept.-Oct. 1994): 261-66 ; Catherine Sheldrick Ross and Patricia Dewdney, "Negative Closure: Strategies and Counter-Strategies in the Reference Transaction," Reference & User Services Quarterly 38, no. 2 (1998): 151-63.
11. Patricia Dewdney and Catherine Sheldrick Ross, "Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint," RQ 34 (Winter 1994): 217-30; Catherine Sheldrick Ross and Patricia Dewdney, "Best Practices: An Analysis of the Best (and Worst) in Fifty-two Public Library Reference Transactions," Public Libraries (Sept.-Oct. 1994): 261-66 ; Catherine Sheldrick Ross and Patricia Dewdney, "Negative Closure: Strategies and Counter-Strategies in the Reference Transaction," Reference & User Services Quarterly 38, no. 2 (1998): 151-63.
12. Peter Hernon and Charles McClure, "Unobtrusive Reference Testing: The 55 Percent Rule," Library Journal 111 (Apr. 15, 1986): 37-41.
13. Joan C. Durrance, "Reference Success: Does the 55% Rule Tell the Whole Story?" Library Journal 114 (Apr. 15, 1989): 31-36.
14. Ross and Dewdney, "Negative Closure," 162.
15. Ralph Gers and Lillie J. Seward, "Improving Reference Performance: Results of a Statewide Study," Library Journal 110 (Nov. 1, 1985): 32-35.
16. Bernard J. Jansen, Amanda Spink, and Tefko Saracevic, "Real Life, Real Users, and Real Needs: A Study and Analysis of User Queries on the Web," Information Processing and Management 36 (2000): 207-27.
17. Peiling Wang, William B. Hawk, and Carol Tenopir, "Users' Interaction with World Wide Web Resources: An Exploratory Study Using a Holistic Approach," Information Processing and Management 36 (2000): 229-51.
18. Katherine Schilling, "Reference Librarian's Perceptions and Use of Internet Resources: Result of a Survey of Academic Health Sciences Libraries," Bulletin of the Medical Librarians Association 83, no. 4 (Oct. 1995): 509-12.
19. Mark Stover, "Reference Librarians and the Internet: A Qualitative Study," Reference Services Review 28, no. 1 (2000): 39-46.
20. Tenopir and Ennis, "The Digital Reference World of Academic Libraries," 27.