Customers' identification of acceptable waiting times in a multi-stage restaurant system

Journal of Foodservice Business Research

Volumn 8, Issue 1, 2006, Pages 3-16

  Hwang, Johye ^a   Lambert, Carolyn U ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Customer expectation; Customer service; Service quality; Waiting time; Waiting time management

Indexed keywords

EID: 33746809392     PISSN: 15378020     EISSN: 15378039     Source Type: Journal    
DOI: 10.1300/J369v08n01_02     Document Type: Review

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