Management of Customer Expectations in Service Firms: A Study and a Checklist

The Service Industries Journal

Volumn 14, Issue 2, 1994, Pages 170-189

  Pitt, Leyland F ^a   Jeantrout, Barbara ^a  

^a UNIVERSITY OF READING   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84952401595     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642069400000021     Document Type: Article

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