Optimizing the service configuration with the least total cost approach

International Journal of Service Industry Management

Volumn 13, Issue 4, 2002, Pages 348-361

  Zhao, Xiande ^a   Lau, R S M ^b   Lam, Kokin ^c  

^a CHINESE UNIVERSITY OF HONG KONG   (Hong Kong)

^b HONG KONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Hong Kong)

^c CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Customer satisfaction; Design; Service operations; Time

Indexed keywords

EID: 84986037948     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230210445050     Document Type: Article

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