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Volumn 35, Issue 6, 2006, Pages 715-723

Managing customer profitability in a competitive market by continuous data mining

Author keywords

Customer lifetime value; Customer profitability management; Customer relationship management; Data mining

Indexed keywords


EID: 33745431579     PISSN: 00198501     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.indmarman.2005.06.005     Document Type: Article
Times cited : (31)

References (17)
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    • Marketing actions and the value of customer assets: A framework for customer asset management
    • Berger P.D., Kumar V., Parasuraman A., and Terry C. Marketing actions and the value of customer assets: A framework for customer asset management. Journal of Service Research 5 (2002, August) 39-54
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    • Berger, P.D.1    Kumar, V.2    Parasuraman, A.3    Terry, C.4
  • 3
    • 0002626084 scopus 로고    scopus 로고
    • Customer lifetime value: Marketing models and applications
    • Berger P.D., and Nasr N.I. Customer lifetime value: Marketing models and applications. Journal of Interactive Marketing 12 1 (1998) 17-30
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    • Berger, P.D.1    Nasr, N.I.2
  • 5
    • 84992898030 scopus 로고    scopus 로고
    • Customer equity management: Charting new directions for the future of marketing
    • Hogan J.E., Lemon K.N., and Rust R.T. Customer equity management: Charting new directions for the future of marketing. Journal of Service Research 5 (2002, August) 4-12
    • (2002) Journal of Service Research , vol.5 , pp. 4-12
    • Hogan, J.E.1    Lemon, K.N.2    Rust, R.T.3
  • 6
    • 0038442146 scopus 로고    scopus 로고
    • Customer profitability: Prospective vs. retrospective approaches in a business-to-business setting
    • Jacobs F.A., Johnston W., and Kotchetova N. Customer profitability: Prospective vs. retrospective approaches in a business-to-business setting. Industrial Marketing Management 30 4 (2001) 353-363
    • (2001) Industrial Marketing Management , vol.30 , Issue.4 , pp. 353-363
    • Jacobs, F.A.1    Johnston, W.2    Kotchetova, N.3
  • 7
    • 0040078268 scopus 로고    scopus 로고
    • Customer lifetime value research in marketing: A review and future directions
    • Jain D., and Singh S.S. Customer lifetime value research in marketing: A review and future directions. Journal of Interactive Marketing 16 2 (2002) 17-29
    • (2002) Journal of Interactive Marketing , vol.16 , Issue.2 , pp. 17-29
    • Jain, D.1    Singh, S.S.2
  • 8
    • 2142833273 scopus 로고    scopus 로고
    • Toward an individual customer profitability mode: A segment-based approach
    • Libai B., Narayandas D., and Humby C. Toward an individual customer profitability mode: A segment-based approach. Journal of Service Research 5 (2002, August) 69-76
    • (2002) Journal of Service Research , vol.5 , pp. 69-76
    • Libai, B.1    Narayandas, D.2    Humby, C.3
  • 9
    • 0002581728 scopus 로고    scopus 로고
    • Customer profitability analysis: Measurement, concentration, and research directions
    • Mulhern F.J. Customer profitability analysis: Measurement, concentration, and research directions. Journal of Interactive Marketing 13 1 (1999) 25-40
    • (1999) Journal of Interactive Marketing , vol.13 , Issue.1 , pp. 25-40
    • Mulhern, F.J.1
  • 10
    • 0038442108 scopus 로고    scopus 로고
    • The use of need-based segmentation for developing segment-specific direct marketing strategies
    • Peltier J.W., and Schribrowsky J.A. The use of need-based segmentation for developing segment-specific direct marketing strategies. Journal of Direct Marketing 11 4 (1997) 53-62
    • (1997) Journal of Direct Marketing , vol.11 , Issue.4 , pp. 53-62
    • Peltier, J.W.1    Schribrowsky, J.A.2
  • 12
  • 17
    • 0035618144 scopus 로고    scopus 로고
    • The customer pyramid: Creating and serving profitable customers
    • Zeithaml V.A., Rust R.T., and Lemon K.N. The customer pyramid: Creating and serving profitable customers. California Management Review 43 4 (2001) 118-142
    • (2001) California Management Review , vol.43 , Issue.4 , pp. 118-142
    • Zeithaml, V.A.1    Rust, R.T.2    Lemon, K.N.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.