메뉴 건너뛰기




Volumn 35, Issue 6, 2006, Pages 676-689

Relationship equity and switching behavior in the adoption of new telecommunication services

Author keywords

Key account management; New telecommunication services; Relationship equity

Indexed keywords


EID: 33745341929     PISSN: 00198501     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.indmarman.2005.05.007     Document Type: Article
Times cited : (33)

References (75)
  • 1
    • 77956839363 scopus 로고
    • Inquiry in social exchange
    • Berkowitz L. (Ed), Academic Press, New York
    • Adams J.S. Inquiry in social exchange. In: Berkowitz L. (Ed). Advances in experimental social psychology vol. 2 (1965), Academic Press, New York 267-300
    • (1965) Advances in experimental social psychology , vol.2 , pp. 267-300
    • Adams, J.S.1
  • 4
    • 84986665106 scopus 로고
    • The measurement and antecedents of affective, continuance and normative commitment to the organization
    • Allen N.J., and Meyer J.P. The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology 63 (1991) 1-18
    • (1991) Journal of Occupational Psychology , vol.63 , pp. 1-18
    • Allen, N.J.1    Meyer, J.P.2
  • 7
    • 0000906501 scopus 로고
    • The use of pledges to build and sustain commitment in distribution channels
    • Anderson E., and Weitz B. The use of pledges to build and sustain commitment in distribution channels. Journal of Marketing Research 29 (1992, February) 18-34
    • (1992) Journal of Marketing Research , vol.29 , pp. 18-34
    • Anderson, E.1    Weitz, B.2
  • 9
    • 38249042408 scopus 로고
    • Why major account selling works?
    • Barret J. Why major account selling works?. Industrial Marketing Management 15 (1986, February) 63-73
    • (1986) Industrial Marketing Management , vol.15 , pp. 63-73
    • Barret, J.1
  • 10
    • 84951659358 scopus 로고
    • Relationship marketing of services-growing interest, emerging perspectives
    • Berry L.L. Relationship marketing of services-growing interest, emerging perspectives. Journal of the Academy of Marketing Science 23 4 (1995) 236-245
    • (1995) Journal of the Academy of Marketing Science , vol.23 , Issue.4 , pp. 236-245
    • Berry, L.L.1
  • 12
    • 84951661416 scopus 로고
    • Building service relationships: It is all about promises
    • Bitner M.J. Building service relationships: It is all about promises. Journal of the Academy of Marketing Science 23 (1995, Fall) 246-251
    • (1995) Journal of the Academy of Marketing Science , vol.23 , pp. 246-251
    • Bitner, M.J.1
  • 15
    • 0009246392 scopus 로고    scopus 로고
    • When is a relationship a "relationship"?
    • Gemunden H.G., Ritter T., and Walter A. (Eds), Elsevier
    • Blois K.J. When is a relationship a "relationship"?. In: Gemunden H.G., Ritter T., and Walter A. (Eds). Relationships and networks in international markets (1997), Elsevier
    • (1997) Relationships and networks in international markets
    • Blois, K.J.1
  • 16
    • 0001676356 scopus 로고    scopus 로고
    • The selection and organization of national accounts: A North American perspective
    • Boles J., Johnston W., and Gardner A. The selection and organization of national accounts: A North American perspective. Journal of Business and Industrial Marketing 14 4 (1999) 264-275
    • (1999) Journal of Business and Industrial Marketing , vol.14 , Issue.4 , pp. 264-275
    • Boles, J.1    Johnston, W.2    Gardner, A.3
  • 17
    • 84936823862 scopus 로고
    • Price, authority, and trust: From ideal types to plural forms
    • Bradach J.L., and Eccles R.G. Price, authority, and trust: From ideal types to plural forms. Annual Review of Sociology 15 (1989) 97-118
    • (1989) Annual Review of Sociology , vol.15 , pp. 97-118
    • Bradach, J.L.1    Eccles, R.G.2
  • 18
    • 0033236256 scopus 로고    scopus 로고
    • Buyer-seller relationships in business marketing
    • Cannon J.P., and Perreault W.P. Buyer-seller relationships in business marketing. Journal of Marketing 36 (1999) 439-460
    • (1999) Journal of Marketing , vol.36 , pp. 439-460
    • Cannon, J.P.1    Perreault, W.P.2
  • 19
    • 0001544656 scopus 로고    scopus 로고
    • Antecedents of commitment and trust in customer-supplier relationships in high technology markets
    • de Ruyter L.M., and Lemmink J. Antecedents of commitment and trust in customer-supplier relationships in high technology markets. Industrial Marketing Management 30 (2001) 271-286
    • (2001) Industrial Marketing Management , vol.30 , pp. 271-286
    • de Ruyter, L.M.1    Lemmink, J.2
  • 20
    • 0031502147 scopus 로고    scopus 로고
    • An examination of the nature of trust in buyer/seller relationships
    • Doney P., and Cannon P. An examination of the nature of trust in buyer/seller relationships. Journal of Marketing 61 (1997, April) 35-51
    • (1997) Journal of Marketing , vol.61 , pp. 35-51
    • Doney, P.1    Cannon, P.2
  • 21
    • 0032369532 scopus 로고    scopus 로고
    • The role of relationship quality in the stratification of vendors as perceived by customers
    • Dorsch M.J., Swanson S.R., and Kelley S.W. The role of relationship quality in the stratification of vendors as perceived by customers. Journal of the Academy of Marketing Science 26 2 (1998) 128-142
    • (1998) Journal of the Academy of Marketing Science , vol.26 , Issue.2 , pp. 128-142
    • Dorsch, M.J.1    Swanson, S.R.2    Kelley, S.W.3
  • 22
  • 24
    • 21744448471 scopus 로고
    • Determinants of long-term orientation in buyer-seller relationships
    • Ganesan S. Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing 58 (1994) 1-19
    • (1994) Journal of Marketing , vol.58 , pp. 1-19
    • Ganesan, S.1
  • 25
    • 0003999071 scopus 로고    scopus 로고
    • Managing technological networks: The concept of network competence in relationships and networks in international markets
    • Gemunden H.G., Ritter T., and Walter A. (Eds), Elsevier
    • Gemunden H.G., and Ritter T. Managing technological networks: The concept of network competence in relationships and networks in international markets. In: Gemunden H.G., Ritter T., and Walter A. (Eds). In Relationships and Networks in International Markets (1997), Elsevier
    • (1997) In Relationships and Networks in International Markets
    • Gemunden, H.G.1    Ritter, T.2
  • 26
    • 13844264304 scopus 로고    scopus 로고
    • Trust and commitment influences on customer retention: Insights from business-to-business services
    • Gounaris S. Trust and commitment influences on customer retention: Insights from business-to-business services. Journal of Business Research 58 2 (2005) 126-140
    • (2005) Journal of Business Research , vol.58 , Issue.2 , pp. 126-140
    • Gounaris, S.1
  • 27
    • 21344487054 scopus 로고
    • Ethical and legal foundations of relational marketing exchanges
    • Gundlach G.T., and Murphy P.E. Ethical and legal foundations of relational marketing exchanges. Journal of Marketing 57 4 (1993) 35-46
    • (1993) Journal of Marketing , vol.57 , Issue.4 , pp. 35-46
    • Gundlach, G.T.1    Murphy, P.E.2
  • 30
    • 0011730987 scopus 로고    scopus 로고
    • How should companies interact in business networks?
    • Hakansson H., and Ford D. How should companies interact in business networks?. Journal of Business Research 55 2 (2002, February) 133-139
    • (2002) Journal of Business Research , vol.55 , Issue.2 , pp. 133-139
    • Hakansson, H.1    Ford, D.2
  • 31
  • 32
    • 13244278526 scopus 로고    scopus 로고
    • Allocating marketing communication expenditures: A long run view
    • Marketing Science Institute, Cambridge, MA
    • Hanssens D. Allocating marketing communication expenditures: A long run view. Measuring and allocating marcom budgets: Seven expert points of view (2003), Marketing Science Institute, Cambridge, MA 15-20
    • (2003) Measuring and allocating marcom budgets: Seven expert points of view , pp. 15-20
    • Hanssens, D.1
  • 34
    • 0002178137 scopus 로고
    • Do norms matter in marketing relationships?
    • Heide J.B., and John G. Do norms matter in marketing relationships?. Journal of Marketing 56 (1992, April) 32-44
    • (1992) Journal of Marketing , vol.56 , pp. 32-44
    • Heide, J.B.1    John, G.2
  • 37
    • 0002061661 scopus 로고
    • Social exchange in developing relationships: An overview
    • Burgess R.L., and Huston T.L. (Eds), Academic Press, New York
    • Huston T.L., and Burgess R.L. Social exchange in developing relationships: An overview. In: Burgess R.L., and Huston T.L. (Eds). Social Exchange in Developing Relationships (1979), Academic Press, New York
    • (1979) Social Exchange in Developing Relationships
    • Huston, T.L.1    Burgess, R.L.2
  • 39
    • 21344488882 scopus 로고
    • Effects of continuance, affective, and moral commitment on the withdrawal process: An evaluation of eight structural equation model
    • Jaros S.J., Jermier J.M., Koebler J.W., and Sincich T. Effects of continuance, affective, and moral commitment on the withdrawal process: An evaluation of eight structural equation model. Academy of Management Journal 36 (1993) 951-995
    • (1993) Academy of Management Journal , vol.36 , pp. 951-995
    • Jaros, S.J.1    Jermier, J.M.2    Koebler, J.W.3    Sincich, T.4
  • 40
    • 85107930007 scopus 로고
    • Long-term manufacturing-supplier relationships: Do they pay off for supplier firms?
    • Kalwani M.U., and Narayandas N. Long-term manufacturing-supplier relationships: Do they pay off for supplier firms?. Journal of Marketing 59 (1995, January) 1-16
    • (1995) Journal of Marketing , vol.59 , pp. 1-16
    • Kalwani, M.U.1    Narayandas, N.2
  • 42
    • 0036274292 scopus 로고    scopus 로고
    • Continuous improvement along the supply chain: The impact of customer-supplier relations
    • Kerrin M. Continuous improvement along the supply chain: The impact of customer-supplier relations. Integrated Manufacturing Systems 13 3 (2002) 141-149
    • (2002) Integrated Manufacturing Systems , vol.13 , Issue.3 , pp. 141-149
    • Kerrin, M.1
  • 43
    • 0033424814 scopus 로고    scopus 로고
    • How do firms relate to their markets?
    • Kinnear T. How do firms relate to their markets?. Journal of Marketing 63 (1999) 112-114
    • (1999) Journal of Marketing , vol.63 , pp. 112-114
    • Kinnear, T.1
  • 44
    • 0026231396 scopus 로고
    • Perceived fairness of employee drug testing as a predictor of employee attitudes and job performance
    • Konovsky M.A., and Cropanzano R. Perceived fairness of employee drug testing as a predictor of employee attitudes and job performance. Journal of Applied Psychology 76 (1991) 689-707
    • (1991) Journal of Applied Psychology , vol.76 , pp. 689-707
    • Konovsky, M.A.1    Cropanzano, R.2
  • 45
    • 0002148874 scopus 로고
    • The relevance of ethical salesperson behavior on relationship quality: The pharmaceutical industry
    • Legace R.R., Dahlstrom R., and Gassenheimer J.B. The relevance of ethical salesperson behavior on relationship quality: The pharmaceutical industry. Journal of Selling and Sales Management 11 (1991, Fall) 39-47
    • (1991) Journal of Selling and Sales Management , vol.11 , pp. 39-47
    • Legace, R.R.1    Dahlstrom, R.2    Gassenheimer, J.B.3
  • 46
    • 0001498273 scopus 로고
    • A social exchange view on the dissolution of pair relationships
    • Burgess R.L., and Hustons T.L. (Eds), Academic Press, New York
    • Levinger G. A social exchange view on the dissolution of pair relationships. In: Burgess R.L., and Hustons T.L. (Eds). Social exchange in developing relationships (1979), Academic Press, New York
    • (1979) Social exchange in developing relationships
    • Levinger, G.1
  • 47
    • 11944272672 scopus 로고
    • A review and meta-analysis of the antecedents, correlates and consequences of organizational commitment
    • Mathieu J.E., and Zajac D.M. A review and meta-analysis of the antecedents, correlates and consequences of organizational commitment. Psychological Bulletin 108 (1990) 171-194
    • (1990) Psychological Bulletin , vol.108 , pp. 171-194
    • Mathieu, J.E.1    Zajac, D.M.2
  • 49
    • 0001154055 scopus 로고
    • Relationships between providers and users of marketing research: The dynamics of trust within and between organizations
    • Moorman C., Zaltman G., and Deshpande R. Relationships between providers and users of marketing research: The dynamics of trust within and between organizations. Journal of Marketing Research 29 (1992) 314-329
    • (1992) Journal of Marketing Research , vol.29 , pp. 314-329
    • Moorman, C.1    Zaltman, G.2    Deshpande, R.3
  • 50
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan R.M., and Hunt S.D. The commitment-trust theory of relationship marketing. Journal of Marketing 58 3 (1994) 20-38
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 51
  • 52
    • 0037397943 scopus 로고    scopus 로고
    • The moderating effect of selling situation on the adaptive selling strategy-selling effectiveness relationship
    • Porter S., Wiener J., and Frankwick G. The moderating effect of selling situation on the adaptive selling strategy-selling effectiveness relationship. Journal of Business Research 56 4 (2003) 275-281
    • (2003) Journal of Business Research , vol.56 , Issue.4 , pp. 275-281
    • Porter, S.1    Wiener, J.2    Frankwick, G.3
  • 53
    • 0036636299 scopus 로고    scopus 로고
    • The management of customer loyalty
    • Reinartz W., and Kumar V. The management of customer loyalty. Harvard Business Review 80 7 (2005) 86-95
    • (2005) Harvard Business Review , vol.80 , Issue.7 , pp. 86-95
    • Reinartz, W.1    Kumar, V.2
  • 54
    • 13244292360 scopus 로고    scopus 로고
    • Balancing acquisition and retention resources to maximize customer profitability
    • Reinartz W., Thomas J., and Kumar V. Balancing acquisition and retention resources to maximize customer profitability. Journal of Marketing 69 (2002) 63-79
    • (2002) Journal of Marketing , vol.69 , pp. 63-79
    • Reinartz, W.1    Thomas, J.2    Kumar, V.3
  • 55
    • 1542362278 scopus 로고
    • Development process of co-operative interorganizational relationships
    • Ring S.P., and Van De Ven A. Development process of co-operative interorganizational relationships. Academy of Management Review 19 (1994, January) 90-118
    • (1994) Academy of Management Review , vol.19 , pp. 90-118
    • Ring, S.P.1    Van De Ven, A.2
  • 56
    • 21344494820 scopus 로고
    • Control system and task environment effects on ethical judgment: An exploratory study of industrial people
    • Robertson D.C., and Anderson E. Control system and task environment effects on ethical judgment: An exploratory study of industrial people. Organization Science 4 (1993) 617-645
    • (1993) Organization Science , vol.4 , pp. 617-645
    • Robertson, D.C.1    Anderson, E.2
  • 57
    • 0007339999 scopus 로고
    • Needed research on commitment in marriage
    • Levinger G., and Raush H.L. (Eds), University of Massachusetts Press, Amherst
    • Rosenblatt P.C. Needed research on commitment in marriage. In: Levinger G., and Raush H.L. (Eds). Close relationships: Perspectives on the meaning of intimacy (1977), University of Massachusetts Press, Amherst 73-86
    • (1977) Close relationships: Perspectives on the meaning of intimacy , pp. 73-86
    • Rosenblatt, P.C.1
  • 58
    • 0001182587 scopus 로고
    • Influences on exchange processes: Buyers' preconceptions of a seller's trustworthiness and bargaining toughness
    • Schurr P.H., and Ozanne J.L. Influences on exchange processes: Buyers' preconceptions of a seller's trustworthiness and bargaining toughness. Journal of Consumer Research 11 (1995, March) 939-953
    • (1995) Journal of Consumer Research , vol.11 , pp. 939-953
    • Schurr, P.H.1    Ozanne, J.L.2
  • 59
    • 3242753566 scopus 로고
    • Relationship marketing in consumer markets: Antecedents and consequences
    • Sheth J.N., and Parvatiyar A. Relationship marketing in consumer markets: Antecedents and consequences. Journal of the Academy of Marketing Science 23 (1995, Fall) 255-271
    • (1995) Journal of the Academy of Marketing Science , vol.23 , pp. 255-271
    • Sheth, J.N.1    Parvatiyar, A.2
  • 60
    • 33745417119 scopus 로고    scopus 로고
    • Sollner, A. (1996). Asymmetrical commitment in business relationships. Working paper presented at the International Conference on Relationship Marketing, Berlin.
  • 61
    • 0002466726 scopus 로고
    • Environmental uncertainty and buying group structure: An empirical investigation
    • Spekman R., and Stern L. Environmental uncertainty and buying group structure: An empirical investigation. Journal of Marketing 43 2 (1979) 54-64
    • (1979) Journal of Marketing , vol.43 , Issue.2 , pp. 54-64
    • Spekman, R.1    Stern, L.2
  • 62
    • 0000632415 scopus 로고
    • Payoffs from national account management
    • Stevenson T.H. Payoffs from national account management. Industrial Marketing Management 10 (1981, April) 119-124
    • (1981) Industrial Marketing Management , vol.10 , pp. 119-124
    • Stevenson, T.H.1
  • 64
    • 19744371801 scopus 로고    scopus 로고
    • To be or not to be (locked in): An investigation of buyers' commitments of dedicated investments to support new transactions
    • Stump R., and Joshi A. To be or not to be (locked in): An investigation of buyers' commitments of dedicated investments to support new transactions. Journal of Business-to-Business Marketing 5 3 (1998) 33-64
    • (1998) Journal of Business-to-Business Marketing , vol.5 , Issue.3 , pp. 33-64
    • Stump, R.1    Joshi, A.2
  • 65
    • 85009569547 scopus 로고    scopus 로고
    • Relationship benefits: An exploration of buyer-seller dyads
    • Sweeney J.C., and Webb D. Relationship benefits: An exploration of buyer-seller dyads. Journal of Relationship Marketing 1 2 (2002) 77-92
    • (2002) Journal of Relationship Marketing , vol.1 , Issue.2 , pp. 77-92
    • Sweeney, J.C.1    Webb, D.2
  • 67
    • 0037399298 scopus 로고    scopus 로고
    • Buyer-seller relationships and selling effectiveness: The moderating influence of buyer expertise and product competitive position
    • Wagner J., Klein N., and Keith J. Buyer-seller relationships and selling effectiveness: The moderating influence of buyer expertise and product competitive position. Journal of Business Research 56 4 (2003) 295-302
    • (2003) Journal of Business Research , vol.56 , Issue.4 , pp. 295-302
    • Wagner, J.1    Klein, N.2    Keith, J.3
  • 68
    • 33745425695 scopus 로고    scopus 로고
    • The impact of satisfaction, trust, and relationship value on commitment: Theoretical considerations and empirical results
    • Walter A., Muller T., and Helfret G. The impact of satisfaction, trust, and relationship value on commitment: Theoretical considerations and empirical results. 16th IMP Conference Proceedings (2000)
    • (2000) 16th IMP Conference Proceedings
    • Walter, A.1    Muller, T.2    Helfret, G.3
  • 69
    • 77954266313 scopus 로고    scopus 로고
    • Functions of industrial supplier relationships and their impact on relationship quality
    • Walter A., Muller T., and Ritter T. Functions of industrial supplier relationships and their impact on relationship quality. Industrial Marketing Management 32 2 (2003, February) 159-169
    • (2003) Industrial Marketing Management , vol.32 , Issue.2 , pp. 159-169
    • Walter, A.1    Muller, T.2    Ritter, T.3
  • 70
    • 21144475458 scopus 로고
    • The nature of organizational search in high technology markets
    • Weiss A.M., and Heide J.B. The nature of organizational search in high technology markets. Journal of Marketing Research 30 (1993, May) 220-233
    • (1993) Journal of Marketing Research , vol.30 , pp. 220-233
    • Weiss, A.M.1    Heide, J.B.2
  • 72
    • 77951511906 scopus 로고
    • An integrated model of buyer-seller relationship
    • Wilson D. An integrated model of buyer-seller relationship. Journal of Academy of Marketing Sciences 4 (1994) 335-345
    • (1994) Journal of Academy of Marketing Sciences , vol.4 , pp. 335-345
    • Wilson, D.1
  • 74
    • 85135307955 scopus 로고
    • Using neural network analysis to evaluate buyer-seller relationships
    • Wray B., Palmer A., and Bejou D. Using neural network analysis to evaluate buyer-seller relationships. European Journal of Marketing 28 10 (1994) 32-48
    • (1994) European Journal of Marketing , vol.28 , Issue.10 , pp. 32-48
    • Wray, B.1    Palmer, A.2    Bejou, D.3
  • 75
    • 0345075750 scopus 로고    scopus 로고
    • An examination of the main factors affecting trust/commitment in supplier-dealer relationships: An empirical study of the Swedish wood industry
    • Zineldin M., and Jonsson P. An examination of the main factors affecting trust/commitment in supplier-dealer relationships: An empirical study of the Swedish wood industry. The TQM Magazine 12 4 (2000) 245-256
    • (2000) The TQM Magazine , vol.12 , Issue.4 , pp. 245-256
    • Zineldin, M.1    Jonsson, P.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.