-
1
-
-
0000607236
-
Dimensions of consumer expertise
-
(March)
-
Alba JW, Hutchinson JW. Dimensions of consumer expertise. J Consum Res 1987;13(March):411-54.
-
(1987)
J. Consum. Res.
, vol.13
, pp. 411-454
-
-
Alba, J.W.1
Hutchinson, J.W.2
-
2
-
-
0000153880
-
Multitrait-multimethod matrices in consumer research
-
(March)
-
Bagozzi RP, Yi Y. Multitrait-multimethod matrices in consumer research. J Consum Res 1991;17(March):426-39.
-
(1991)
J. Consum. Res.
, vol.17
, pp. 426-439
-
-
Bagozzi, R.P.1
Yi, Y.2
-
3
-
-
0030242146
-
Customer-sales associate retail relationships
-
(March)
-
Beatty SE, Mayer M, Coleman JE, Reynolds KE, Lee J. Customer-sales associate retail relationships. J Retail 1996;72(March):223-47.
-
(1996)
J. Retail
, vol.72
, pp. 223-247
-
-
Beatty, S.E.1
Mayer, M.2
Coleman, J.E.3
Reynolds, K.E.4
Lee, J.5
-
4
-
-
0001878819
-
A paradigm for developing better measures of marketing constructs
-
(February)
-
Churchill Jr GA. A paradigm for developing better measures of marketing constructs. J Mark Res 1979;16(February):64-73.
-
(1979)
J. Mark. Res.
, vol.16
, pp. 64-73
-
-
Churchill G.A., Jr.1
-
5
-
-
0003056894
-
Relationship quality in services selling: An interpersonal influence perspective
-
(July)
-
Crosby LA, Evans KR, Cowles D. Relationship quality in services selling: an interpersonal influence perspective. J Mark 1990;54(July):68-81.
-
(1990)
J. Mark.
, vol.54
, pp. 68-81
-
-
Crosby, L.A.1
Evans, K.R.2
Cowles, D.3
-
6
-
-
0031502147
-
An examination of the nature of trust in buyer/seller relationships
-
(April)
-
Doney PM, Cannon JP. An examination of the nature of trust in buyer/seller relationships. J Mark 1997;61(April):35-51.
-
(1997)
J. Mark.
, vol.61
, pp. 35-51
-
-
Doney, P.M.1
Cannon, J.P.2
-
7
-
-
0001932429
-
Developing buyer-seller relationships
-
(April)
-
Dwyer FR, Schurr PH, Oh S. Developing buyer-seller relationships. J Mark 1987;51(April):11-27.
-
(1987)
J. Mark.
, vol.51
, pp. 11-27
-
-
Dwyer, F.R.1
Schurr, P.H.2
Oh, S.3
-
8
-
-
21144482533
-
Negotiation strategies and the nature of channel relationships
-
(May)
-
Ganesan S. Negotiation strategies and the nature of channel relationships. J Mark Res 1993;30(May):183-203.
-
(1993)
J. Mark. Res.
, vol.30
, pp. 183-203
-
-
Ganesan, S.1
-
9
-
-
0002178137
-
Do norms matter in marketing relationships?
-
(April)
-
Heide JB, John G. Do norms matter in marketing relationships? J Mark 1992;56(April):32-44.
-
(1992)
J. Mark.
, vol.56
, pp. 32-44
-
-
Heide, J.B.1
John, G.2
-
10
-
-
84973222171
-
Relational exchange norms, perceptions of unfairness, and retained hostility in commercial litigation
-
(September)
-
Kaufmann PJ, Stern LW. Relational exchange norms, perceptions of unfairness, and retained hostility in commercial litigation. J Confl Resolut 1988;32(September):534-52.
-
(1988)
J. Confl. Resolut.
, vol.32
, pp. 534-552
-
-
Kaufmann, P.J.1
Stern, L.W.2
-
11
-
-
0003643930
-
The new social contract: An inquiry into modern contractual relations
-
New Haven (CT): Yale Univ Press
-
Macneil IR. The new social contract: an inquiry into modern contractual relations. New Haven (CT): Yale Univ Press; 1980.
-
(1980)
-
-
Macneil, I.R.1
-
12
-
-
0000073664
-
Economic analysis of contractual relations: Its shortfalls and the need for a 'rich' classificatory apparatus
-
(February)
-
Macneil IR. Economic analysis of contractual relations: its shortfalls and the need for a 'rich' classificatory apparatus. Northwest Univ Law Rev 1981;75(February):1018-63.
-
(1981)
Northwest Univ. Law. Rev.
, vol.75
, pp. 1018-1063
-
-
Macneil, I.R.1
-
13
-
-
0030367262
-
The assessment of alternative measures of consumer expertise
-
(December)
-
Mitchell AA, Dacin PA. The assessment of alternative measures of consumer expertise. J Consum Res 1996;23(December):219-39.
-
(1996)
J. Consum. Res.
, vol.23
, pp. 219-239
-
-
Mitchell, A.A.1
Dacin, P.A.2
-
14
-
-
21344475322
-
The commitment-trust theory of relationship marketing
-
(July)
-
Morgan RM, Hunt SD. The commitment-trust theory of relationship marketing. J Mark 1994;58(July):20-38.
-
(1994)
J. Mark.
, vol.58
, pp. 20-38
-
-
Morgan, R.M.1
Hunt, S.D.2
-
15
-
-
0033092548
-
Customer benefits and company consequences of customer-salesperson relationships in retailing
-
(January)
-
Reynolds KE, Beatty SE. Customer benefits and company consequences of customer-salesperson relationships in retailing. J Retail 1999;75(January): 11-32.
-
(1999)
J. Retail
, vol.75
, pp. 11-32
-
-
Reynolds, K.E.1
Beatty, S.E.2
-
16
-
-
0013302443
-
-
Sawtooth Software. Ci3 system, version 1.0. Ketchum (ID): Sawtooth Software
-
Sawtooth Software. Ci3 system, version 1.0. Ketchum (ID): Sawtooth Software; 1991.
-
(1991)
-
-
-
17
-
-
0002422213
-
The persuasive effect of salesperson credibility: Conceptual and empirical examination
-
(Fall)
-
Sharma A. The persuasive effect of salesperson credibility: conceptual and empirical examination. J Pers Sell Sales Manage 1990;10(Fall):71-80.
-
(1990)
J. Pers. Sell. Sales Manage.
, vol.10
, pp. 71-80
-
-
Sharma, A.1
-
18
-
-
0002829543
-
Effectiveness in sales interactions: A contingency framework
-
(Winter)
-
Weitz BA. Effectiveness in sales interactions: a contingency framework. J Mark 1981;45(Winter):85-103.
-
(1981)
J. Mark.
, vol.45
, pp. 85-103
-
-
Weitz, B.A.1
|