Harnessing human resources to achieve business excellence

TQM Magazine

Volumn 10, Issue 5, 1998, Pages 387-396

  Kaye, Michael M ^a   Dyason, Marilyn D ^a  

^a UNIVERSITY OF PORTSMOUTH   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

COMPETITION; FINANCE; PERSONNEL; PROBLEM SOLVING; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING; FAILURE ANALYSIS; QUALITY ASSURANCE; VALUE ENGINEERING;

COMPETENCY; LEADERSHIP; MANAGEMENT THEORIES; QUALITY MANAGEMENT; PERFORMANCE MANAGEMENT SYSTEMS; STRATEGIC QUALITY MANAGEMENT;

QUALITY CONTROL; TOTAL QUALITY MANAGEMENT;

EID: 0032299277     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544789810231270     Document Type: Article

References (12)

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2. Conti, T. (1993), Building Total Quality - A Guide for Management, Chapman & Hall.
3. Elliott, J. and Adelman, C. (1973), "Reflecting the action: the design of the Ford teaching project" , Education for Teaching, Vol. 92.
4. Feurer, R. and Chaharbaghi, K. (1995), "Performance measurement in strategic change" , Benchmarking for Quality Management and Technology, Vol. 2 No. 2, pp. 64-83.
5. Kaye, M.M. and Dyason, M.D. (1995a), "Is there life after total quality management? Part I" , Quality World, Vol. 20 No. 8, pp. 524-9, 1994 and "Part II" Quality World, Vol. 21 No. 1 pp. 9-13.
6. Kaye, M.M. and Dyason, M.D. (1995a), "Is there life after total quality management? Part I" , Quality World, Vol. 20 No. 8, pp. 524-9, 1994 and "Part II" Quality World, Vol. 21 No. 1 pp. 9-13.
7. Kaye, M.M. and Dyason, M.D. (1995b), "The fifth era" , The TQM Magazine, Vol. 7 No. 1, pp. 33-7.
8. Murray, D. (1996), "TQM - tiring of its journey?" , Quality World, August, pp. 544-6.
9. Recardo, R.J. (1994), "Strategic quality management: turning the spotlight on strategic as well as tactical issues" , National Productivity Review, Spring, pp. 185-96.
10. Reed, D.M., Hoddell, S.E.J. and Savage, B.M. (1996), "Introducing the business excellence model and self-assessment to the UK public sector" , EFQM Learning Edge Conference Proceedings, pp. 49-58.
11. Sinclair, D. and Zairi, M. (1995), "Effective process management through performance measurement. Part III - an integrated model of total quality-based performance measurement" , Business Process Reengineering and Management Journal, Vol. 1 No. 3, pp. 50-65.
12. Weeks, B., Helms, M.M. and Ettkin, L.P. (1995), "Is your organisation ready for TQM? An assessment methodology" , The TQM Magazine, Vol. 7 No. 5, pp. 43-9.