Service representatives, job control, and white-collar blues

Journal of Services Marketing

Volumn 15, Issue 4, 2001, Pages 257-269

  Varca, Philip E ^a  

^a UNIVERSITY OF WYOMING   (United States)

Author keywords

Customer service; Job design; Stress

Indexed keywords

EID: 84986037720     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/EUM0000000005505     Document Type: Article

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