Standardization through process documentation

Business Process Management Journal

Volumn 12, Issue 2, 2006, Pages 135-148

  Ungan, Mustafa C ^a  

^a CUMHURIYET UNIVERSITY   (Turkey)

Author keywords

Document management; Knowledge processes; Operations management; Semantics; Standardization; Tacit knowledge

Indexed keywords

EID: 33645530576     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150610657495     Document Type: Article

References (54)

1. Alavi, M. and Leidner, D.E. (2001), "Knowledge management systems: conceptual foundations and research issues", MIS Quarterly, Vol. 25 No. 1, pp. 107-36.
2. American Production and Inventory Control Society (1995), APICS Dictionary, American Production and Inventory Control Society, Fall Church, VA.
3. Bae, H.M. (1993), "Process flow modeling and analysis: a practitioner's perspective", Industrial Engineering, June, pp. 54-5.
4. Biazzo, S. (2000), "Approaches to business process analysis", Business Process Management, Vol. 6 No. 2, pp. 99-112.
5. Bonner, D. (2000), "Knowledge: from theory to practice to golden opportunity", American Society for Training & Development, September-October, pp. 12-13.
6. Busch, P.A., Richards, D. and Dampney, C.N.G. (2001), "Visual mapping of articulable tacit knowledge", Information Systems Frontiers, Vol. 3 No. 1, pp. 41-8.
7. Choo, C.W. (2000), "Working with knowledge: how information professionals help organizations manage what they know", Library Management, Vol. 21 No. 8, pp. 395-403.
8. Christensen, K.S. and Bang, H.K. (2003), "Knowledge management in a project-oriented organization: three perspectives", Journal of Knowledge Management, Vol. 7 No. 3, pp. 116-28.
9. Clarke, T. and Rollo, C. (2001), "Corporate initiatives in knowledge management", Education+Training, Vol. 43 Nos 4/5, pp. 206-14.
10. Colquhoun, G.J., Baines, R.W. and Crossly, R. (1996), "A composite behavioral modeling approach for manufacturing enterprises", International Journal of Computer Integrated Manufacturing, Vol. 9 No. 6, pp. 463-75.
11. Davies, J. and Mabin, V.J. (2001), "Knowledge management and the framing of information: a contribution to OR=MS practice and pedagogy", Journal of the Operational Research Society, Vol. 52, pp. 856-72.
12. Desouza, K.C., Jayaraman, A. and Evaristo, J.R. (2002), "Management in non-collocated environments: a look at centralized vs distributed design approaches", Proceedings of the 36th Hawaii International Conference on System Sciences.
13. DiMarco, C. and Hirstt, G. (1993), "A computational theory of goal-directed style in syntax", Association for Computational Linguistics, Vol. 19 No. 3, pp. 451-99.
14. Dumas, A. and Fentem, A. (1998), "Totemics: new metaphor techniques to manage knowledge from discovery to storage and retrieval", Technovation, Vol. 18 Nos 8/9, pp. 513-21.
15. El-Sherbini, M. (2001), "Metadata and the future of cataloguing", The Electronic Library, Vol. 50 No. 1, pp. 16-27.
16. Fitzsimmons, J.A. and Fitzsimmons, M.J. (1994), Service Management for Competitive Advantage, McGraw-Hill, New York, NY.
17. Frey, R.S. (2001), "Knowledge management, proposal development, and small businesses", Journal of Management Development, Vol. 20 No. 1, pp. 38-54.
18. Holsapple, C.W. and Joshi, K.D. (1999), "Description and analysis of existing knowledge management frameworks", Proceedings of the 32nd Hawaii International Conference on System Sciences.
19. Holsapple, C.W. and Joshi, K.D. (2002), "Knowledge management: a threefold framework", Information & Management, Vol. 39, pp. 477-90.
20. Hsieh, A., Chou, C. and Chen, C. (2002), "Job standardization and service quality: a closer look at the application of total quality management to the public sector", Total Quality Management, Vol. 13 No. 7, pp. 899-912.
21. Jang, Y. and Lee, J. (1998), "Factors influencing the success of management consulting projects", International Journal of Project Management, Vol. 16 No. 2, pp. 67-72.
22. Janzen, M.W. (1991), "Total quality through process flowcharting", AACE Transactions, pp. F.8.1-F.8.4.
23. Kogut, B. and Zander, U. (1992), "Knowledge of the firm, combinative capabilities, and replication of technology", Organization Science, Vol. 3 No. 3, pp. 383-97.
24. Lam, A. (2000), "Tacit knowledge, organizational learning and societal institutions: an integrated framework", Organization Studies, Vol. 21, pp. 487-513.
25. Lauer, T.W. (2001), "Questions and information: contrasting metaphors", Information Systems Frontiers, Vol. 3 No. 1, pp. 41-8.
26. Lee, J. (2000), "Knowledge management: the intellectual revolution", IIE Solutions, October, pp. 34-7.
27. Lillrank, P. and Liukko, M. (2004), "Standard, routine and non-routine processes in health care", International Journal of Health Care Quality Assurance, Vol. 17 No. 1, pp. 39-46.
28. Lytras, M., Pouloudi, A. and Poulymenakou, A. (2002a), "Knowledge management convergence - expanding learning frontiers", Journal of Knowledge Management, Vol. 6 No. 1, pp. 40-51.
29. Lytras, M.D., Pouloudi, N. and Poulymenakou, A. (2002b), "Dynamic e-learning settings through advanced semantics. The value justification of a knowledge management oriented metadata schema", International Journal on E-Learning, Vol. 1 No. 4, pp. 49-61.
30. Madhavan, R. and Grover, R. (1998), "From embedded knowledge to embodied knowledge: new product development as knowledge management", Journal of Marketing, Vol. 62 No. 4, pp. 1-12.
31. Mentzas, G., Apostolou, D., Young, R. and Abecker, A. (2001), "Knowledge networking: a holistic solution for leveraging corporate knowledge", Journal of Knowledge Management, Vol. 5 No. 1, pp. 94-106.
32. Myers, M.D. (1997), "Qualitative research in information systems", MIS Quarterly, Vol. 22 No. 2, pp. 221-42.
33. Nesbitt, T.E. (1993), "Flowcharting business processes", Quality, March, pp. 34-8.
34. Nissen, M.E. (1999), "Knowledge-based knowledge management in the reengineering domain", Decision Support Systems, Vol. 27, pp. 47-65.
35. Nissen, M., Kamel, M. and Sengupta, K. (2000), "Integrated analysis and design of knowledge systems and processes", Information Resources Management Journal, Vol. 24.
36. Nonaka, I. (1994), "A dynamic theory of organizational knowledge creation", Organization Science, Vol. 5 No. 1, pp. 14-37.
37. Polanyi, M. (1966), Personal Knowledge: Towards a Post-Critical Philosophy, University Press, Chicago, IL.
38. Polanyi, M. (1966), The Tacit Dimension, Routledge & Kegan Paul, London.
39. Rago, W.V. (1994), "Adapting total quality management (TQM) to government: another point of view", Public Administration Review, Vol. 54, pp. 61-4.
40. Reimers, K. (2001), "Standardizing the new e-business platform: learning from the EDI experience", Electronic Markets, Vol. 11 No. 4, pp. 231-7.
41. Rohleder, T.R. and Silver, E.A. (1997), "A tutorial in business process improvement", Journal of Operations Management, Vol. 15, pp. 139-54.
42. Rowley, J. (2000), "Is higher education ready for knowledge management?", The International Journal of Educational Management, Vol. 14 No. 7, pp. 325-33.
43. Rubenstein-Montano, B., Liebowitz, J., Buchwalter, J., McCaw, D., Newman, B. and Rebeck, K. (2001), "A systems thinking framework for knowledge management", Decision Support Systems, Vol. 31, pp. 5-16.
44. Sackmann, S. (1989), "The role of metaphors in organization transformation", Human Relations, Vol. 42 No. 6, pp. 463-85.
45. Savory, P. and Olson, J. (2001), "Guidelines for using process mapping to aid improvement efforts", Hospital Management Quarterly, Vol. 22 No. 3, pp. 10-16.
46. Shepherd, E. and West, V. (2003), "Are ISO 15489-1:2001 and ISAD(G) compatible? Part 1", Records Management Journal, Vol. 13 No. 1, pp. 9-23.
47. Smith, E.A. (2001), "The role of tacit and explicit knowledge in the workplace", Journal of Knowledge Management, Vol. 5 No. 4, pp. 311-21.
48. Srivastava, S. and Barrett, F.J. (1988), "The transforming nature of metaphors in group development: a study in group theory", Human Relations, Vol. 41 No. 1, pp. 31-64.
49. Sternberg, R.J. (1994), "Tacit knowledge and job success", in Anderson, N. and Herriot, P. (Eds), Assessment and Selection in Organizations: Methods and Practice for Recruitment and Appraisal, John Wiley, London, pp. 27-39.
50. Symons, R.T. and Jacobs, A.R. (1997), "Multi-level process mapping: A tool for cross-functional quality analysis", Production & Inventory Management Journal, Fourth Quarter, pp. 71-6.
51. Teece, D.J. (1998), "Capturing value from knowledge assets: 'The new economy, markets for know-how, and intangible assets'", California Management Review, Vol. 40, pp. 55-79.
52. Wah, L. (1999), "Making knowledge stick", Management Review, May, pp. 24-9.
53. Walsh, J.P. and Ungson, G.R. (1991), "Organizational memory", Academy of Management Review, Vol. 16 No. 1, pp. 57-9.
54. Zack, M.H. (1999), "Managing codified knowledge", Sloan Management Review, Vol. 40, pp. 45-58.