Multi-level process mapping: A tool for cross-functional quality analysis

Production and Inventory Management Journal

Volumn 38, Issue 4, 1997, Pages 71-75

  Symons, Richard T ^a   Jacobs, Raymond A ^a  

^a ASHLAND UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

MANUFACTURE; PAPER AND PULP INDUSTRY; PERSONNEL; QUALITY CONTROL; STANDARDS;

CROSS FUNCTIONAL QUALITY ANALYSIS; MULTILEVEL PROCESS MAPPING;

QUALITY ASSURANCE;

EID: 0031343492     PISSN: 08978336     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (3)

1. Adam, E. E., Jr., and E. M. Barker. "Achieving Quality Products and Services." Operations Management Review 5, no. 2 (Winter 1987): 1-8.
2. Laudon, K. C., and J. P. Laudon. Management Information Systems: Organization and Technology. 4th ed. Upper Saddle River, NJ: Prentice-Hall, 1996.
3. Rubinstein, S. P. Participation Systems at Work: Creating Quality and Employment Security. New York: Human Science Press, Inc. 1987.