Diversity at the executive suite: A resource-based approach to the customer orientation - Organizational performance relationship

Journal of Business Research

Volumn 59, Issue 5, 2006, Pages 564-572

  Auh, Seigyoung ^a   Menguc, Bulent ^b  

^a Yonsei University   (South Korea)

^b BROCK UNIVERSITY   (Canada)

Author keywords

Customer orientation; Resource based view; Top management team experience diversity; Top management team functional diversity

Indexed keywords

EID: 33645060749     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2005.10.006     Document Type: Article

References (49)

1. L.S. Aiken S.G. West Multiple regression: Testing and interpreting interactions 1991 Sage Publications Newbury Park, CA
2. D.G. Ancona D.F. Caldwell Bridging the boundary: External activity and performance in organizational teams Adm Sci Q 37 1992 634-665
3. J.C. Anderson D.W. Gerbing Structural equation modelling in practice: A review and recommended two step approach Psychol Bull 103 3 1988 411-423
4. J.S. Armstrong T.S. Overton Estimating nonresponse bias in mail surveys J Mark Res 14 1977 396-402 [August]
5. R.P. Bagozzi Y. Yi On the evaluation of structural equation model J Acad Mark Sci 16 1988 74-94 [August]
6. J. Barney Firm resources and sustained competitive advantage J Manag 17 1 1991 99-120
7. S.L. Berman J. Down C.H.L. Hill Tacit knowledge as a source of competitive advantage in the National Basketball Association Acad Manage J 45 1 2002 13-31
8. J.S. Bunderson K.M. Sutcliffe Comparing alternative conceptualizations of functional diversity in management teams: Process and performance effects Acad Manage J 45 5 2002 875-893
9. M.A. Carpenter J.W. Frederickson Top management teams, global strategic posture, and the moderating role of uncertainty Acad Manage J 44 3 2001 533-545
10. M.A. Carpenter W.G. Sanders H.B. Gregersen Bundling human capital with organizational context: The impact of international assignment experience on multinational firm performance and CEO pay Acad Manage J 44 3 2001 493-511
11. J. Cohen P. Cohen S.G. West L.S. Aiken Applied multiple regression/ correlation analysis for the behavioral sciences 3rd edition 2003 Lawrence Erlbaum Associates, Inc. New Jersey
12. R. Cyert J.G. March A Behavioral Theory of the Firm 1963 Prentice-Hall Engelwood Cliffs, NJ
13. G.S. Day The capabilities of market-driven organizations J Mark 58 1994 37-52 [October]
14. R. Desphande J.U. Farley F.E. Webster Corporate culture, customer orientation, and innovativeness in Japanese firms: A quadrant analysis J Mark 57 1993 23-37 [January]
15. A. Diamantopoulos H.M. Winklhofer Index construction with formative indicators: An alternative to scale development J Mark Res 38 2001 269-277 [May]
16. D.A. Dillman Mail and telephonesurveys: The total design method 1978 John Wiley and Sons, Inc. New York
17. S. Finkelstein D.C. Hambrick Top management team tenure and organizational outcomes: The moderating role of managerial discretion Adm Sci Q 35 1990 484-503
18. D.W. Gerbing J.C. Anderson An updated paradigm for scale development incorporating unidimensionality and its assessment J Mark Res 25 1988 186-192 [May]
19. R.M. Grant Knowledge, strategy and the theory of the firm Strateg Manage J 17 S2 1996 109-122
20. J. Haleblian S. Finkelstein Top management team size, CEO dominance, and firm performance: The moderating roles of environmental turbulence and discretion Acad Manage J 36 1993 844-863
21. R. Hall The strategic analysis of intangible resources Strateg Manage J 13 1992 135-144
22. R. Hall A framework linking intangible resources and capabilities to sustainable competitive advantage Strateg Manage J 14 1993 607-618
23. D.C. Hambrick P.A. Mason Upper echelons: The organization as a reflection of its top managers Acad Manage Rev 9 2 1984 193-206
24. D.C. Hambrick T.S. Cho M.J. Chen The influence of top management team heterogeneity on firms' competitive move Adm Sci Q 41 1996 659-684
25. M.A. Hitt L. Bierman Shimizu K. Kochhar Direct and moderating effects of human capital on strategy and performance in professional service firms: a resource-based perspective Acad Manage J 44 1 2001 13-28
26. C.B. Jarvis S.B. Mackenzie P.M. Podsakoff A critical review of construct indicators and measurement model misspecification in marketing and consumer research J Consum Res 30 2003 199-217 [September]
27. B. Jaworski A. Kohli Market orientation: Antecedents and consequences J Mark 52 1993 53-70 [July]
28. K.G. Jöreskog D. Sörbom LISREL 8 user's reference guide 1996 Scientific Software International Chicago
29. R. Katz The effects of group longevity on project communication and performance Adm Sci Q 27 1982 81-104
30. D. Knight C.L. Pearce K.G. Smith J.D. Olian H.P. Sims K.A. Smith et. al. Top management team diversity, group process, and strategic consensus Strateg Manage J 20 1999 445-465
31. A.K. Kohli B.J. Jaworski Market orientation: The construct, research propositions, and managerial implications J Mark 54 1990 1-18 [April]
32. H. Li K. Atuahene-Gima Product innovation strategy and the performance of new technology ventures in China Acad Manage J 44 6 2001 1123-1134
33. R. Madhavan R. Grover From embedded knowledge to embodied knowledge: New product development as knowledge management J Mark 62 1998 1-12 [October]
34. D. Miller J. Shamsie The resource based view of the firm in two environments: The Hollywood film studios from 1936 to 1965 Acad Manage J 39 1996 519-543
35. J. Nahapiet S. Ghoshal Social capital, intellectual capital, and the organizational advantage Acad Manage Rev 23 1998 242-26
36. J.C. Narver S.F. Slater The effect of a market orientation on business profitability J Mark 54 1990 20-35 [October]
37. J.C. Narver S.F. Slater Does competitive environment moderate the market orientation - performance relationship J Mark 58 1994 46-55 [January]
38. J. Neter W. Wasserman M.H. Kutner Applied linear statistical models: regression, analysis of variance, and experimental design 1985 Richard D. Irwin, Inc. Homewood IL
39. C.H. Noble R.H. Sinha A. Kumar Market orientation and alternative strategic orientations: A longitudinal assessment of performance implications J Mark 66 2002 25-39 [October]
40. L.W. Phillips Assessing measurement error in key informant reports: A methodological note on organizational analysis in marketing J Mark Res 18 1981 395-415
41. M. Polany The tacit dimension 1966 Anchor Books Garden City, NY
42. R. Sethi D.C. Smith C.W. Park Cross-functional product development teams, creativity, and the innovativeness of new consumer products J Mark Res 38 2001 73-85 [February]
43. T. Simons L.H. Pelled K.A. Smith Making use of difference: Diversity, debate, and decision comprehensiveness in top management teams Acad Manage J 42 6 1999 662-673
44. K.G. Smith K.A. Smith J.D. Olian H.P. Sims D.P. O'Bannon J.A. Scully Top management team demography and process: The role of social integration and communication Adm Sci Q 39 1994 412-438
45. D.J. Teece G. Pisano A. Shuen Dynamic capabilities and strategic management Strateg Manage J 18 7 1997 509-533
46. D.W. Vorhies N.A. Morgan A configuration theory assessment of marketing organization fit with business strategy and its relationship with marketing performance J Mark 67 1 2003 100-115
47. G.B. Voss Z.G. Voss Strategic orientation and firm performance in an artistic environment J Mark 64 2000 67-83 [January]
48. F.E. Webster Jr. Rediscovering the marketing concept Bus Horiz 31 1988 29-39 [May-June]
49. K.Y. Williams C.A. O'Reilly Demography and diversity in organizations: A review of 40 years of research B.M. Staw L.L. Cummings Research in Organizational Behavior vol. 20 1998 JAI Press Greenwich, CT 77-140