메뉴 건너뛰기




Volumn 16, Issue 1, 2006, Pages 38-52

E-mail marketing at the crossroads: A stakeholder analysis of unsolicited commercial e-mail (spam)

Author keywords

Electronic mail; Internet marketing; Stakeholder analysis

Indexed keywords


EID: 33644608602     PISSN: 10662243     EISSN: None     Source Type: Journal    
DOI: 10.1108/10662240610642532     Document Type: Article
Times cited : (21)

References (41)
  • 1
    • 19744380329 scopus 로고    scopus 로고
    • Spamming, phishing, authentication, and privacy
    • Bellovin, S.M. (2004), "Spamming, phishing, authentication, and privacy", Communications of the ACM, Vol. 47 No. 2, p. 144.
    • (2004) Communications of the ACM , vol.47 , Issue.2 , pp. 144
    • Bellovin, S.M.1
  • 2
    • 33644604236 scopus 로고    scopus 로고
    • Will spam render e-mail a useless productivity tool?
    • Buckler, G. (2004), "Will spam render e-mail a useless productivity tool?", Computing Canada, Vol. 30 No. 9, p. p30.
    • (2004) Computing Canada , vol.30 , Issue.9
    • Buckler, G.1
  • 5
    • 12144281573 scopus 로고    scopus 로고
    • Why do people avoid advertising on the Internet?
    • Cho, C. and Cheon, H.J. (2004), "Why do people avoid advertising on the Internet?", Journal of Advertising, Vol. 33 No. 4, pp. 89-97.
    • (2004) Journal of Advertising , vol.33 , Issue.4 , pp. 89-97
    • Cho, C.1    Cheon, H.J.2
  • 6
    • 33644600598 scopus 로고    scopus 로고
    • Anti-spam initiatives in Australia
    • paper presented, Busan, 8-9 September, available at: www.oecd.org/ dataoecd/8/28/33696857.pdf
    • Coroneos, P. (2004), "Anti-spam initiatives in Australia", paper presented at the 2nd OECD Workshop on Spam, Busan, 8-9 September, available at: www.oecd.org/dataoecd/8/28/33696857.pdf.
    • (2004) 2nd OECD Workshop on Spam
    • Coroneos, P.1
  • 7
    • 21844463321 scopus 로고
    • The stakeholder theory of the corporation: Concepts, evidence, and implications
    • Donaldson, T. and Preston, L.E. (1995), "The stakeholder theory of the corporation: concepts, evidence, and implications", Academy of Management Review, Vol. 20 No. 1, pp. 65-91.
    • (1995) Academy of Management Review , vol.20 , Issue.1 , pp. 65-91
    • Donaldson, T.1    Preston, L.E.2
  • 8
    • 33644592631 scopus 로고    scopus 로고
    • Direct Marketing Association (2003), "Definition of spam", available at www.dmnews.com/cgi-bin/publogin.cgi?articleid=24431.
    • (2003) Definition of Spam
  • 9
    • 2342656458 scopus 로고    scopus 로고
    • Internet advertising: Is anybody watching?
    • Dreze, X. and Hussherr, F. (2003), "Internet advertising: is anybody watching?", Journal of Interactive Marketing, Vol. 17 No. 4, pp. 8-24.
    • (2003) Journal of Interactive Marketing , vol.17 , Issue.4 , pp. 8-24
    • Dreze, X.1    Hussherr, F.2
  • 10
    • 33644601851 scopus 로고    scopus 로고
    • EU Information Society (2003), "European Union launches anti-spam offensive", available at http://europa.eu.int/informationsociety/topics/ ecomm/highlights/currentspotlights/spam/indexen.htm.
    • (2003) European Union Launches Anti-spam Offensive
  • 11
    • 33644610443 scopus 로고    scopus 로고
    • Phishing is big business
    • available at: www.eweek.com/printarticle2/0,2533,a=147067,00.asp
    • Fisher, D. (2005), "Phishing is big business", eWeek, 7 March, available at: www.eweek.com/printarticle2/0,2533,a=147067,00.asp.
    • (2005) EWeek , vol.7
    • Fisher, D.1
  • 14
    • 33644592774 scopus 로고    scopus 로고
    • press release, available at: www4.gartner.com/5about/pressreleases/ pr29sept2003a.jsp
    • Gartner (2003), Gartner Says Marketers Must Differentiate E-mail Marketing from Spam, press release, available at: www4.gartner.com/5about/ pressreleases/pr29sept2003a.jsp.
    • (2003) Gartner Says Marketers Must Differentiate E-mail Marketing from Spam
  • 15
    • 0001996803 scopus 로고
    • Consumer understanding and advertising strategy: Analysis and strategic translation of laddering data
    • Gengler, C.E. and Thomas, J.R. (1995), "Consumer understanding and advertising strategy: analysis and strategic translation of laddering data", Journal of Advertising Research, pp. 19-33.
    • (1995) Journal of Advertising Research , pp. 19-33
    • Gengler, C.E.1    Thomas, J.R.2
  • 17
    • 0030520679 scopus 로고    scopus 로고
    • Automatic and strategic processes in advertising effects
    • Grunert, K.G. (1996), "Automatic and strategic processes in advertising effects", Journal of Marketing, Vol. 60 No. 4, pp. 88-100.
    • (1996) Journal of Marketing , vol.60 , Issue.4 , pp. 88-100
    • Grunert, K.G.1
  • 18
    • 0033704165 scopus 로고    scopus 로고
    • Understanding relationships among teleworkers' e-mail usage, e-mail richness perceptions and e-mail productivity perceptions under a software engineering environment
    • Higa, K., Sheng, O.R., Shin, B. and Figeuredo, A.J. (2000), "Understanding relationships among teleworkers' e-mail usage, e-mail richness perceptions and e-mail productivity perceptions under a software engineering environment", IEEE Transactions on Engineering Management., Vol. 47 No. 2, pp. 163-74.
    • (2000) IEEE Transactions on Engineering Management. , vol.47 , Issue.2 , pp. 163-74
    • Higa, K.1    Sheng, O.R.2    Shin, B.3    Figeuredo, A.J.4
  • 19
    • 0012548644 scopus 로고    scopus 로고
    • The impact of gender and experience on user confidence in electronic mail
    • Hoxmeier, J.A. and Nie, W. (2000), "The impact of gender and experience on user confidence in electronic mail", Journal of End User Computing, Vol. 12 No. 4, pp. 11-21.
    • (2000) Journal of End User Computing , vol.12 , Issue.4 , pp. 11-21
    • Hoxmeier, J.A.1    Nie, W.2
  • 20
    • 4243102804 scopus 로고    scopus 로고
    • Understanding email interaction increases organization productivity
    • Jackson, T.W., Dawson, R. and Wilson, D. (2003), "Understanding email interaction increases organization productivity", Communications of the ACM, Vol. 46 No. 8, pp. 80-4.
    • (2003) Communications of the ACM , vol.46 , Issue.8 , pp. 80-4
    • Jackson, T.W.1    Dawson, R.2    Wilson, D.3
  • 21
    • 84979833976 scopus 로고    scopus 로고
    • The problem of spam law: A comment on the Malaysian communications and multimedia commission's discussion paper on regulating unsolicited commercial messages
    • Khong, D.W.K. (2004), "The problem of spam law: a comment on the Malaysian communications and multimedia commission's discussion paper on regulating unsolicited commercial messages", Computer Law and Security Report, Vol. 20 No. 3, pp. 206-12.
    • (2004) Computer Law and Security Report , vol.20 , Issue.3 , pp. 206-12
    • Khong, D.W.K.1
  • 22
    • 33644583439 scopus 로고    scopus 로고
    • Spam's cost to business escalates
    • Krim, J. (2003), "Spam's cost to business escalates", Washington Post, 13 March, p. A01.
    • (2003) Washington Post , vol.13
    • Krim, J.1
  • 25
    • 0000518067 scopus 로고
    • Electronic mail as a medium for rich communication: An empirical investigation using hermeneutic interpretation
    • Lee, A.S. (1994), "Electronic mail as a medium for rich communication: an empirical investigation using hermeneutic interpretation" , MIS Quarterly, Vol. 18 No. 2, pp. 142-57.
    • (1994) MIS Quarterly , vol.18 , Issue.2 , pp. 142-57
    • Lee, A.S.1
  • 27
    • 85001728313 scopus 로고    scopus 로고
    • Intraorganizational versus interorganizational uses and benefits of electronic mail
    • McManus, D.J., Sankar, C.S., Carr, H.H. and Ford, F.N. (2002), "Intraorganizational versus interorganizational uses and benefits of electronic mail", Information Resources Management Journal, Vol. 15 No. 3, pp. 1-13.
    • (2002) Information Resources Management Journal , vol.15 , Issue.3 , pp. 1-13
    • McManus, D.J.1    Sankar, C.S.2    Carr, H.H.3    Ford, F.N.4
  • 29
    • 84993056321 scopus 로고    scopus 로고
    • The impact of e-mail marketing on brand loyalty
    • Merisavo, M. and Raulas, M. (2004), "The impact of e-mail marketing on brand loyalty", Journal of Product & Brand Management, Vol. 13 No. 7, pp. 498-506.
    • (2004) Journal of Product & Brand Management , vol.13 , Issue.7 , pp. 498-506
    • Merisavo, M.1    Raulas, M.2
  • 30
    • 21344485586 scopus 로고
    • Direct mail privacy-efficiency trade-offs within an implied social contract framework
    • Milne, G.R. and Gordon, M.E. (1993), "Direct mail privacy-efficiency trade-offs within an implied social contract framework", Journal of Public Policy & Marketing, Vol. 12 No. 2, p. 206.
    • (1993) Journal of Public Policy & Marketing , vol.12 , Issue.2 , pp. 206
    • Milne, G.R.1    Gordon, M.E.2
  • 31
    • 0031529953 scopus 로고    scopus 로고
    • Towards a theory of stakeholder identification: Defining the principle of who & what really counts
    • Mitchell, R., Agle, B. and Wood, D. (1997), "Towards a theory of stakeholder identification: defining the principle of who & what really counts", Academy of Management Review, Vol. 22 No. 4, pp. 853-86.
    • (1997) Academy of Management Review , vol.22 , Issue.4 , pp. 853-86
    • Mitchell, R.1    Agle, B.2    Wood, D.3
  • 33
    • 0000395003 scopus 로고    scopus 로고
    • Communication richness in electronic mail: Critical social theory and the contextuality of meaning
    • Ngwenyama, O. and Lee, A. (2002), "Communication richness in electronic mail: critical social theory and the contextuality of meaning", MIS Quarterly, Vol. 21 No. 2, pp. 145-68.
    • (2002) MIS Quarterly , vol.21 , Issue.2 , pp. 145-68
    • Ngwenyama, O.1    Lee, A.2
  • 34
  • 35
    • 3042544999 scopus 로고    scopus 로고
    • The development of a construct for measuring an individual's perceptions of email as a medium for electronic communication in organizations
    • Pendharkar, P.C. and Young, K. (2004), "The development of a construct for measuring an individual's perceptions of email as a medium for electronic communication in organizations", IEEE Transactions on Professional Communication, Vol. 47, June, pp. 130-43.
    • (2004) IEEE Transactions on Professional Communication , vol.47 , pp. 130-43
    • Pendharkar, P.C.1    Young, K.2
  • 36
    • 1842832749 scopus 로고    scopus 로고
    • Web-based marketing: The coming revolution in marketing thought and strategy
    • Sharma, A. and Sheth, J.N.W. (2004), "Web-based marketing: the coming revolution in marketing thought and strategy", Journal of Business Research, Vol. 57 No. 7, pp. 696-703.
    • (2004) Journal of Business Research , vol.57 , Issue.7 , pp. 696-703
    • Sharma, A.1    Sheth, J.N.W.2
  • 37
    • 33644596923 scopus 로고    scopus 로고
    • BBC News, 9 April, available at: http://news.bbc.co.uk/1/hi/sci/tech/ 1917458.stm
    • Shiels, M. (2002), "Why one spam could cost $50", BBC News, 9 April, available at: http://news.bbc.co.uk/1/hi/sci/tech/1917458.stm.
    • (2002) Why One Spam could Cost $50
    • Shiels, M.1
  • 40
    • 33644583273 scopus 로고    scopus 로고
    • Whither e-mail?
    • Wagstaff, J. (2004), "Whither e-mail?", Far Eastern Economic Review, Vol. 167 No. 10, pp. 38-40.
    • (2004) Far Eastern Economic Review , vol.167 , Issue.10 , pp. 38-40
    • Wagstaff, J.1
  • 41
    • 33644583008 scopus 로고    scopus 로고
    • The grim reaper: The curse of e-mail
    • Weber, R. (2004), "The grim reaper: the curse of e-mail", MIS Quarterly, Vol. 28 No. 3, pp. iii-xiii.
    • (2004) MIS Quarterly , vol.28 , Issue.3
    • Weber, R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.