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Volumn 47, Issue 2, 2000, Pages 163-173

Understanding relationships among teleworkers' e-mail usage, e-mail richness perceptions, and e-mail productivity perceptions under a software engineering environment

Author keywords

[No Author keywords available]

Indexed keywords

ELECTRONIC MAIL; ENGINEERS; HUMAN ENGINEERING; INDUSTRIAL RELATIONS; MATHEMATICAL MODELS; PRODUCTIVITY; REGRESSION ANALYSIS; SOFTWARE ENGINEERING; SURVEYS;

EID: 0033704165     PISSN: 00189391     EISSN: None     Source Type: Journal    
DOI: 10.1109/17.846784     Document Type: Article
Times cited : (32)

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