Influence of personality traits on satisfaction, perception of relational benefits, and loyalty in a personal service context

Journal of Retailing and Consumer Services

Volumn 13, Issue 3, 2006, Pages 205-219

  Vázquez Carrasco, Rosario ^a   Foxall, Gordon R ^b  

^a UNIVERSIDAD PABLO DE OLAVIDE   (Spain)

^b CARDIFF UNIVERSITY   (United Kingdom)

Author keywords

Consumer relationship proneness; Loyalty; Need for social affiliation; Need for variety; PLS; Relational benefits; Satisfaction

Indexed keywords

RETAILING;

EID: 31344482310     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2005.08.006     Document Type: Article

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