Evolution towards excellence: Use of business excellence programs by Canadian organizations

Measuring Business Excellence

Volumn 9, Issue 4, 2005, Pages 4-15

  Boys, Kathryn ^a   Wilcock, Anne ^b   Aung, May ^b   Karapetrovic, Stanislav ^c  

^a PURDUE UNIVERSITY   (United States)

^b UNIVERSITY OF GUELPH   (Canada)

^c UNIVERSITY OF ALBERTA   (Canada)

Author keywords

Business excellence; Canada; Organizational performance; Quality management

Indexed keywords

EID: 30844462999     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/13683040510634790     Document Type: Article

References (25)

1. Bhuiyan, N. and Alam, N. (2005), “An investigation into issues related to the latest version of ISO 9000”, Total Quality Management and Business Excellence, Vol. 16 No. 2, pp. 199-213.
2. Boulter, L. and Bendell, T. (2002), “How can ISO 9000:2000 help companies achieve excellence: what the companies think”, Measuring Business Excellence, Vol. 6 No. 2, pp. 37-41.
3. Boys, K., Karapetrovic, S. and Wilcock, A. (2004), “Is ISO 9004 a path to business excellence? Opinion of Canadian experts”, International Journal of Quality & Reliability Management, Vol. 21 No. 8, pp. 841-860.
4. CFBE (2002), Canadian Framework for Business Excellence, National Quality Institute, Toronto.
5. Cobb, C.C. (2003), From Quality to Business Excellence. A Systems Approach to Management, ASQ Quality Press, Milwaukee, WI.
6. European Foundation for Quality Management (EFQM) (1999), The EFQM Excellence Model, EFQM, Brussels.
7. Gotzamani, K.D. and Tsiotras, G.D. (2002), “The true motives behind ISO 9000 certification. Their effect on the overall certification benefits and long term contribution towards TQM”, International Journal of Quality & Reliability Management, Vol. 19 No. 2, pp. 151-169.
8. Karapetrovic, S. and Macey, S. (2003), “An integrative model for quality management system evolution beyond ISO 9000”, Proceedings of the 8th International Conference on ISO 9000 and TQM, Montreal, pp. 54-60.
9. Kimberly, J.R. and Miles, R.H. (Eds) (1980), The Organizational Life Cycle: Issues in the Creation, Transformation, and Decline of Organizations, Jossey-Bass, San Francisco, CA.
10. Industry Canada (2004), “Canadian industry statistics – Canadian economy establishments”, available at: http://strategis.ic.gc.ca/sc_ecnmy/sio/ciseste.html.
11. International Organization for Standardization (ISO) (2001), “The ISO survey of ISO 9000 and ISO 14000 certificates. Tenth cycle: up to and including 31 December 2000”, available at: http://iso.ch/iso/en/iso9000-14000/pdf/survey10thcycle.pdf.
12. McAdam, R. and Kelly, M. (2002), “A business excellence approach to generic benchmarking in SMEs”, Benchmarking: An International Journal, Vol. 9 No. 1, pp. 7-27.
13. MBNQA (2002), Baldrige National Quality Program Criteria for Performance Excellence, National Institute of Standards and Technology, Gaithersburg, VA.
14. Prabhu, V., Appleby, A., Yarow, D. and Mitchell, E. (2000), “Research and concepts: the impact of ISO 9000 and TQM on best practice/performance”, The TQM Magazine, Vol. 12 No. 2, pp. 84-91.
15. Samson, D. and Challis, D. (2002), “Patterns of business excellence”, Measuring Business Excellence, Vol. 6 No. 2, pp. 15-21.
16. Schellinck, T. and Rosson, P. (2001), “Standards and exporting: Canadian companies and ISO 9000”, paper presnted at the International Business: Administrative Sciences Association of Canada (ASAC) Conference 2001, Administrative Sciences Association of Canada, London.
17. Seghezzi, H.D. (2001), “Business excellence: what is to be done?”, Total Quality Management, Vol. 12 No. 7 and 8, pp. 861-866.
18. Singels, J., Ruel, G. and van de Water, H. (2001), “ISO 9000 series. Certification and performance”, International Journal of Quality & Reliability Management, Vol. 18 No. 1, pp. 62-75.
19. Standards Council of Canada (2000), Management Systems Standards: The Story So Far. Canada's Experience with ISO 9000, ISO 14000, and QS-9000, Standards Council of Canada, Ottawa.
20. Statistics Canada (2002), “Population and dwelling counts, for Canada, Provinces and Territories, 2001 and 1996 censuses – 100% data” available at: www12.statcan.ca/english/census01/products/standard/popdwell/Table-PR.cfm.
21. Tjepkema, M. and Brunet, J. (2000), “Frequently asked questions on small business”, Insights on …, Vol. 4 No. 1, pp. 1-8, available at: www.statcan.ca/english/freepub/61F0019XIE/61F0019XIE2000001.pdf.
22. van der Wiele, T., Dale, B. and Williams, R. (2000), “Business improvement through quality management systems”, Management Decision, Vol. 38 No. 1, pp. 19-23.
23. van der Wiele, A., Williams, A.R., Brown, A. and Dale, B.G. (2001), “The ISO 9000 series as a tool for organizational change. Is there a case?”, Business Process Management, Vol. 7 No. 4, pp. 323-331.
24. van der Wiele, A., Williams, A.R., Dale, B.G., Carter, G., Kolb, F., Luzon, D.M., Schmidt, A. and Wallace, M. (1995), “Self-assessment: a study of progress in Europe's leading organizations in quality management practices”, International Journal of Quality & Reliability Management, Vol. 13 No. 1, pp. 84-104.
25. World Preferred (2003), “World Preferred – world's best suppliers – company information”, May, available at: www.worldpreferred.com.