The contribution of measurement and information infrastructure to TQM success

Omega

Volumn 34, Issue 4, 2006, Pages 372-384

  Taylor, W A ^a   Wright, G H ^b  

^a BRADFORD UNIVERSITY SCHOOL OF MANAGEMENT   (United Kingdom)

^b MANCHESTER METROPOLITAN UNIVERSITY   (United Kingdom)

Author keywords

Benchmarking; Longitudinal study; Measurement; Self assessment; Success; Total quality management

Indexed keywords

EID: 27844534776     PISSN: 03050483     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.omega.2004.12.003     Document Type: Article

References (69)

1. W.A. Taylor Leadership challenges for smaller organisations: self-perceptions of TQM implementation Omega, International Journal of Management Science 25 5 1997 567-579
2. W.A. Taylor TQM implementation: Organisation practices and information infrastructures Omega, International Journal of Management Science 26 6 1998 715-727
3. W.A. Taylor G.H. Wright A longitudinal study of TQM implementation: factors influencing success and failure Omega, International Journal of Management Science 31 2 2003 97-111
4. M. Terziovski A. Sohal S. Moss Longitudinal analysis of quality management practices in Australian organizations Total Quality Management 10 6 1999 915-926
5. A. Sohal M. Terziovski TQM in Australian manufacturing: Factors critical to success International Journal of Quality and Reliability Management 17 2 2000 158-167
6. E. Fuchs Total quality management from the future: Practices and paradigms Quality Management Journal 10 1 1993 26-34
7. Voss CA. Made in Britain: The true state of Britain's manufacturing industry. London: 1993, IBM (UK) and London Business School; p. 16.
8. Kearney AT. Total quality: Time to take off the rose tinted spectacles. London: 1991, A T Kearney; p. 12.
9. R.S.M. Lau C.A. Anderson A three-dimensional perspective of total quality management International Journal of Quality and Reliability Management 15 1 1998 85-98
10. J.W. Dean D.E. Bowen Management theory and total quality: Improving research and practice through theory development Academy of Management Review 19 3 1994 392-418
11. D.A. Waldman The contributions of total quality management to a theory of work performance Academy of Management Review 19 3 1994 510-536
12. G. Plenert Total quality management (TQM)-putting structure behind the philosophy International Business Review 5 1 1996 67-78
13. J.R. Hackman R. Wageman Total quality management: Empirical, conceptual and practical issues Administrative Science Quarterly 40 1995 309-342
14. D.D. Wilson D.A. Collier An empirical investigation of the Malcolm Baldrige National Quality Award causal model Decision Sciences 31 2 2000 361-390
15. S.M. Lee B.-H. Rho S.-G. Lee Impact of Malcolm Baldrige National Quality Award criteria on organizational quality performance International Journal of Production Research 41 9 2003 2003-2020
16. J. Merino-Diaz de Cerio Quality management practices and operational performance: Empirical evidence for Spanish industry International Journal of Production Research 41 12 2003 2763-2786
17. Evans JR, Lindsay WM. The management and control of quality. Minneapolis, MN: West Publishing; 1996.
18. D.M. Lascelles B.G. Dale Difficulties and barriers to quality improvement In: B.G. Dale editor. Managing quality 1994 Prentice-Hall Hertfordshire
19. J.V. Saraph P.G. Benson R.G. Shroeder An instrument for measuring the critical factors of quality management Decision Sciences 20 4 1989 810-829
20. R. Krishnan et al. In search of quality improvement: Problems of design and implementation Academy of Management Executive 7 4 1993 7-19
21. Briggs J. Strive to excel: The will and wisdom of Vince Lombardi. Nashville, TN: Rutledge Hill Press; 1997. p. 160.
22. George S, Weimerskirch A. Total quality management: Strategies and techniques proven at today's most successful companies. New York, NY: Wiley; 1994.
23. J.E. Hakes Can measuring results produce results: One manager's view Evaluation and program planning 24 2001 319-327
24. N. Capon M.M. Kaye M. Wood Measuring the success of a TQM programme International Journal of Quality and Reliability Management 12 8 1995 8-22
25. T.C. Powell Total quality management as competitive advantage: A review and empirical study Strategic Management Journal 16 1995 15-37
26. S.L. Ahire D.Y. Golhar Quality management in large vs small firms Journal of Small Business Management 34 1996 1-13
27. D. Samson M. Terziovski The relationship between total quality management practices and operational performance Journal of Operations Management 17 1999 393-409
28. B.B. Flynn R.G. Schroeder S. Sakakibara A framework for quality management research and an associated measurement instrument Journal of Operations Management 11 4 1994 339-366
29. S.L. Ahire D.Y. Golhar M.A. Waller Development and validation of TQM implementation constructs Decision Sciences 27 1 1996 23-56
30. H. Kaynak The relationship between total quality management practices and their effects on firm performance Journal of Operations Management 21 2003 405-435
31. R. Reed D.J. Lemak N.P. Mero Total quality management and sustainable competitive advantage Journal of Quality Management 5 1 2000 5-26
32. S. Curkovic S. Vickery C. Droge Quality-related action programs: Their impact on quality performance and firm performance Decision Sciences 31 4 2000 885-905
33. K.-S. Chin et al. An AHP based study of critical factors for TQM implementation in Shanghai manufacturing industries Technovation 22 2002 707-715
34. D. Dow D. Samson S. Ford Exploding the myth: Do all quality management practices contribute to superior quality performance? Production and Operations Management 8 1 1999 1-27
35. A.R. Martinez-Lorente F.W. Dewhurst A. Gallego-Rodriguez Relating TQM, marketing and business performance: An exploratory study International Journal of Production Research 38 14 2000 3227-3246
36. T. Ravichandran Swiftness and intensity of administrative innovation adoption: An empirical study of TQM in information systems Decision Sciences 31 3 2000 691-724
37. A. Rai R. Patnayakuni A structural model for CASE adoption behavior Journal of Management Information Systems 13 2 1996 205-235
38. C.J. Huberty J.M. Wisenbaker Discriminant analysis potential improvements in typical practice In: H.S. Wilf editor. Statistical methods for digital computers 1994 Wiley New York, NY 79-96
39. J.F. Hair et al. Multivariate data analysis 1998 Prentice-Hall New Jersey
40. D.G. Morrison On the interpretation of discriminant analysis Journal of Marketing Research 6 1969 156-163
41. V. Ramanujam N. Venkatraman J. Camillus Multi-objective assessment of effectiveness of strategic planning: A discriminant analysis approach Academy of Management Journal 29 2 1988 347-372
42. R.A. Eisenbeis Pitfalls in the application of discriminant analysis in business, finance and economics Journal of Finance 32 1977 875-900
43. D.R. Latham D.W. Stewart Organizational objectives and winning: An examination of the NFL Academy of Management Journal 24 2 1981 403-408
44. M.R. Crask W.D. Perreault Validation of discriminant analysis in Marketing research Journal of Marketing Research 14 1977 60-68
45. C.J. Watson Approaches for the interpretation of multiple discriminant analysis in organizational research Academy of Management Review 7 1 1982 124-132
46. E.F. Montemayor Congruence between pay policy and competitive strategy in high-performing firms Journal of Management 22 6 1996 889-908
47. G. Premkumar M. Roberts Adoption of new information technologies in rural small businesses Omega, International Journal of Management Science 27 1999 467-484
48. J.M. Magenau J.E. Martin M.E. Peterson Dual and unilateral commitment among stewards and rank-and-file union members Academy of Management Journal 31 2 1988 359-376
49. Rahman S, Bullock P. Soft TQM, hard TQM, and organisational performance relationships: An empirical investigation, Omega, International Journal of Management Science, 2005;33:73-83.
50. L. Ritchie B.G. Dale Self-assessment using the business excellence model: A study of practice and process International Journal of Production Economics 66 3 2000 241-254
51. W.I. Zangwill P.B. Kantor Toward a theory of continuous improvement and the learning curve Management Science 44 7 1998 910-920
52. C.H. Fine Quality improvement and learning in productive systems Management Science 32 1986 1301-1315
53. C.S. Tapiero Production learning and quality control IEEE Transactions 19 4 1987 362-370
54. M. Dada R. Marcellus Process control with learning Operations Research 42 1994 323-336
55. A.S. Mukherjee L.N.V. Wassenhove The impact of knowledge on quality In: U.S. Karmarkar editor. The practice of quality management 1997 Kluwer Academic Publishers Dordrecht, NL
56. D.A. Garvin Building a learning organization Harvard Business Review 71 4 1993 78-92
57. S.B. Sitkin K.M. Sutcliffe R.G. Schroeder Distinguishing control from learning in total quality management: A contingency perspective Academy of Management Review 19 3 1994 537-564
58. B. Flynn et al. World-class manufacturing project: Overview and selected results International Journal of Operations and Production Management 17 7 1997 671-685
59. A.S. Mukherjee M.A. Lapre L.N.V. Wassenhove Knowledge driven quality improvement Management Science 44 11 1998 S36-S49
60. M. Rungtusanatham J.A. Ogden B. Wu Advancing theory development in total quality management International Journal of Operations and Production Management 23 8 2003 918-936
61. S.A.W. Drew From knowledge to action: The impact of benchmarking on organizational performance Long Range Planning 30 3 1997 325-326
62. D.I. Prajogo A.S. Sohal The relationship between TQM practices quality performance and innovation performance International Journal of Quality and Reliability Management 20 8 2003 901-918
63. J. Covin D. Slevin R. Schultz Implementing strategic missions: Effective strategic, structural and tactical chaos Journal of Management Studies 31 4 1994 481-505
64. G. Dess Consensus on strategy formulation and organizational performance: Competitors in a fragmented industry Strategic Management Journal 8 3 1987 259-277
65. T. Choi K. Eboch The TQM paradox: Relations among TQM practices, plant performance, and customer satisfaction Journal of Operations Management 17 1998 59-75
66. S.L. Ahire K.C. O'Shaughnessy The role of top management commitment in quality management: An empirical analysis of the auto parts industry International Journal of Quality Science 3 1 1998 5-37
67. T.J. Douglas W.Q. Judge Total quality management implementation and competitive advantage: The role of structural control and exploration Academy of Management Journal 44 2001 158-169
68. P.M. Podsakoff D.W. Organ Self-reports in organizational research: problems and prospects Journal of Management 12 4 1986 531-544
69. B. Szajna Software evaluation and choice: Predictive validation of the technology acceptance instrument MIS Quarterly 18 3 1994 319-326