How Israeli hotel chain ISROTEL developed its service guarantee

Managing Service Quality: An International Journal

Volumn 7, Issue 2, 1997, Pages 87-91

  Donath, Nir ^a  

^a Seker Ltd   (United Kingdom)

Author keywords

Guarantees; Hotels; Israel; Service quality

Indexed keywords

EID: 84993017556     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529710161469     Document Type: Article

References (0)