The effects of open access on member satisfaction and intentions to remain in an HMO

Health Care Management Review

Volumn 25, Issue 4, 2000, Pages 34-47

  Gamble, John E ^a   Icenogle, Marjorie L ^a   Bryan, Norman B ^b   Rickert, Daniel A ^c  

^a University of South Alabama   (United States)

^b GEORGIA STATE UNIVERSITY   (United States)

^c Therapy Management Services   (United States)

Author keywords

HMO; Member retention; Member satisfaction; Open access; Patient autonomy

Indexed keywords

CONSUMER; HEALTH CARE; HEALTH ECONOMICS; HEALTH MAINTENANCE ORGANIZATION; PATIENT SATISFACTION; REVIEW;

EID: 0033744822     PISSN: 03616274     EISSN: None     Source Type: Journal    
DOI: 10.1097/00004010-200010000-00004     Document Type: Review

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