Choice of a personal physician and patient satisfaction in a health maintenance organization

JAMA

Volumn 278, Issue 19, 1997, Pages 1596-1599

  Schmittdiel, Julie ^a   Selby, Joe V ^a   Grumbach, Kevin ^b   Quesenberry, Charles P ^a  

^a DIVISION OF RESEARCH   (United States)

^b UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; DOCTOR PATIENT RELATION; HEALTH MAINTENANCE ORGANIZATION; MANAGED CARE; PATIENT SATISFACTION; PHYSICIAN; PRIMARY MEDICAL CARE; PRIORITY JOURNAL;

EID: 0030671424     PISSN: 00987484     EISSN: None     Source Type: Journal    
DOI: 10.1001/jama.278.19.1596     Document Type: Article

References (16)

1. Emanuel EJ, Dubler NN. Preserving the physician-patient relationship in the era of managed care. JAMA. 1995;273:323-329.
2. Elstad J. Women's priorities regarding physician behavior and their preference for a female physician. Women Health. 1994;21:1-19.
3. Temkin-Greener H, Winchell M. Medicaid beneficaries under managed care: provider choice and satisfaction. Health Sen Res. 1991;26:509-529.
4. Gopalakrishna P, Mummalaneni V. Examination of the role of social class as a predictor of choice of health care provider and satisfaction. J Ambulatory Care Marketing. 1992;5:35-48.
5. Lopez L. Choosing the best HMO. Business and Health. January 1995:22-26.
6. Rubin HR, Gandek B, Rogers WH, Kosinski M, McHorney C, Ware JE. Patients' ratings of outpatient visits in different practice settings: results from the Medical Outcomes Study. JAMA. 1993;270: 835-840.
7. Weyrauch K. Does continuity of care increase HMO patients' satisfaction with physician performance? J Am Board Fam Pract. 1996;9:31-36.
8. Davis K, Collins K, Schoen C, Morris C. Choice matters: enrollees' views of their health plans. Health Aff (Millwood). Summer 1995;14:99-112.
9. McBride C, Shugars D, DiMatteo R, Lepper H, O'Neil E, Damush T. The physician's role: views of the public and the profession on seven aspects of patient care. Arch Fam Med. 1994;3:948-953.
10. Brown R, Hill J. The effect of Medicare risk HMOs on Medicare costs and service utilization. In: Luft H. HMOs and the Elderly. Ann Arbor, Mich: Health Administration Press; 1994:13-45.
11. Ware JE, Kosinski M, Keller SD. SF-12: How to Score the SF-12 Physical and Mental Health Summary Scales. 2nd ed. Boston, Mass: The Health Institute, New England Medical Center; 1995.
12. Liang K-Y, Zeger S. Longitudinal data analysis using generalized linear models. Biometrika. 1986; 73:13-22.
13. Mechanic D, Schlesinger M. The impact of managed care on patients' trust in medical care and their physicians. JAMA. 1996;275:1693-1697.
14. Relman AS. Medical practice under Clinton reforms: avoiding domination by business. N Engl J Med. 1993;329:1574-1576.
15. McClellan AT, Hunkeler E. Is patient satisfaction related to patient outcome in alcohol and drug abuse treatment? Psychiatr Serv. In press.
16. Hjortdahl P, Laerum E. Continuity of care in general practice: effect on patient satisfaction. BMJ. 1992;304:1287-1290.