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Volumn 8, Issue 3, 2005, Pages 317-341

Introducing Cognizer™: A comprehensive computer package for the elicitation and analysis of cause maps

Author keywords

Causal mapping; Cognitive mapping; Cognitive mapping software; Knowledge capture; Knowledge elicitation

Indexed keywords


EID: 22944435500     PISSN: 10944281     EISSN: None     Source Type: Journal    
DOI: 10.1177/1094428105278022     Document Type: Article
Times cited : (35)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.