Impact of waiting on the perception of service quality in nuclear medicine

Nuclear Medicine Communications

Volumn 26, Issue 6, 2005, Pages 541-547

  De Man, Stefanie ^a   Vlerick, Peter ^b   Gemmel, Paul ^c   De Bondt, Pieter ^c   Matthys, Dirk ^c   Dierckx, Rudi A ^c  

^a VLERICK BUSINESS SCHOOL   (Belgium)

^b GHENT UNIVERSITY HOSPITAL   (Belgium)

^c UNIVERSITY MEDICAL CENTER GRONINGEN   (Netherlands)

Author keywords

Service quality; Waiting times

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; CHILD; EVALUATION; EXPERIENCE; FEMALE; HEALTH CARE QUALITY; HOSPITAL MANAGEMENT; HUMAN; INFORMATION; MAJOR CLINICAL STUDY; MALE; MANAGER; NUCLEAR MEDICINE; PERCEPTION; QUESTIONNAIRE; RELIABILITY; SCINTISCANNING; SERVQUAL TOOL; TIME;

ADOLESCENT; ADULT; AGED; AGED, 80 AND OVER; ATTITUDE TO HEALTH; BELGIUM; CHILD; CHILD, PRESCHOOL; FEMALE; HUMANS; INFANT; MALE; MIDDLE AGED; NUCLEAR MEDICINE; PATIENT SATISFACTION; PROFESSIONAL-PATIENT RELATIONS; QUALITY OF HEALTH CARE; QUESTIONNAIRES; RADIONUCLIDE IMAGING; TIME PERCEPTION; WAITING LISTS;

EID: 20144382867     PISSN: 01433636     EISSN: 14735628     Source Type: Journal    
DOI: 10.1097/00006231-200506000-00010     Document Type: Article

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